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I had the exact same problem when my bolt died after 2 years TiVo sent me a replacement vox bolt. After trying to resolve the issue with their trouble support team which included sending me a new vox remote claiming my old remote wasn't compatible and causing the message. What worked in my case was, of all things, to reboot my cable modem this allowed for a successful connection. Also be your TiVo Service Number (under system information) corresponds to the one active on your account. Hope this helps.
I had the exact same problem for days except my TiVo box had never been replaced Nothing helped until I rebooted my cable modem, as 100degrees reported above. THANK YOU very much for posting!

My equipment: Roamio base model with new, larger hard drive I installed long ago; cablecard from Spectrum; Spectrum cable TV and Internet service; Cisco DPC3216 cable modem and Cisco STA1520 tuning adapter (installed by Spectrum tech when many of my subscribed channels were missing).
 
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