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Discussion Starter · #1 ·
I've been attempting to work with Tivo Customer Service for the last 2 weeks to no avail. I own a 3TB Tivo Vox and had a hard drive fail after 1.5 years. They were kind enough to send me a new re-furbished box as a replacement and move my lifetime service to that box. After hooking up the box, I am able to get TV service, however, after 5 minutes, I am unable to record/rewind/etc and get the message saying "TiVo Service Unavailable". I've troubleshooted with them for hours and they continue to tell me to force a network update 2 times and reset. This works for 5 minutes and then goes back to the same issue. Under the menu, system info, Tivo service level, it shows, "A:" instead of "C: with some date". Sounds like a synchronization issue with the TiVo server to me, but no one can fix. They offered to send another replacement box out but there are no 3tb boxes out there right now to send.

Any ideas??
 

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Given your symptoms, I would consider a factory reset of the box ... "Clear & Delete Everything" ... Which will do just that, wiping all recordings and settings, including CableCARD pairing, if applicable.

See: https://support.tivo.com/articles/Features_Use/How-to-Clear-Delete-Everything

OnePasses and some other settings can be saved-off and restored using the third-party utility, KMTTG.
 

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Discussion Starter · #5 ·
Thank you for the suggestions.

I've double checked that the box is active on my account...which it is.

I have since reset the box and done the "clear and delete everything". Still no good. Baffled, but open to more ideas!
 

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Yeah, service level on mine is c: xxxxxxx. I presume you told the csr that, but I doubt the csr is knowledgeable enough to do anything with it. This appears to be some sort of TiVo issue with your account. Maybe if you can get someone to delete it from your account then put it back it will jar the system into working.
 

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I had the exact same problem when my bolt died after 2 years TiVo sent me a replacement vox bolt. After trying to resolve the issue with their trouble support team which included sending me a new vox remote claiming my old remote wasn’t compatible and causing the message. What worked in my case was, of all things, to reboot my cable modem this allowed for a successful connection. Also be your TiVo Service Number (under system information) corresponds to the one active on your account. Hope this helps.
 

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I had the exact same problem when my bolt died after 2 years TiVo sent me a replacement vox bolt. After trying to resolve the issue with their trouble support team which included sending me a new vox remote claiming my old remote wasn't compatible and causing the message. What worked in my case was, of all things, to reboot my cable modem this allowed for a successful connection. Also be your TiVo Service Number (under system information) corresponds to the one active on your account. Hope this helps.
I had the exact same problem for days except my TiVo box had never been replaced Nothing helped until I rebooted my cable modem, as 100degrees reported above. THANK YOU very much for posting!

My equipment: Roamio base model with new, larger hard drive I installed long ago; cablecard from Spectrum; Spectrum cable TV and Internet service; Cisco DPC3216 cable modem and Cisco STA1520 tuning adapter (installed by Spectrum tech when many of my subscribed channels were missing).
 

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I bought a TiVo Roamio and first installed it with Comcast. I cut the cord and went to and HD Antenna and also added my RoKu to the TiVo and both worked fine until yesterday. I was watching Netflix for 2 hours turned off and went to dinner. When I came home and turned on the TV the TV and RoKu had no signal. The green light comes on after rebooting but still no signal. My laptop works fine with Wi Fi ?
 

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My new Tivo bolt arrived last week with this problem. The tech support rep said they though this issue was resolved a few months ago. A replacement has been sent out. Just wondering other users experience with this and if replacement was the only solution. This is to replace my working S3 from 2007. But disappointed to get new unit with problem that can be resolved with their servers.
 

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If your TiVo box is having trouble connecting to the TiVo service, the problem might be in the connection of your TiVo box to your home network, or it might be in the connection of your home network to the Internet.
 

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After reading all of these I decided not to bother with customer service. I too am getting the dreaded tivo service unavailable on my tivo edge I bought 2 weeks ago from Channel Master. I also noticed earlier today that it had disconnected itself to the internet. I reset that earlier today. Tonight I noticed the tivo service unavailable. I rebooted the wifi -> no help. I did a unplug, wait 5 min replug tivo box -> no help. Did a tivo settings, network settings, tivo service connection -> no difference. Select HELP, restart box -> that helped get rid of the message tivo service unavailable. The restart was only a couple minute wait. Then had to go to Manage, onepassmanager and move a selection up or down for it to update otherwise it shows no recordings coming up. A few 3 minutes later the title not available when I press "i" went away. Looks like tivo may need to do a software update on these boxes to fix this troublesome issue if it going to happen every week or two by what I read above. I hope this long write up I did helps someone fix it easier than what my predecessors and I went through.
 

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After reading all of these I decided not to bother with customer service. I too am getting the dreaded tivo service unavailable on my tivo edge I bought 2 weeks ago from Channel Master. I also noticed earlier today that it had disconnected itself to the internet. I reset that earlier today. Tonight I noticed the tivo service unavailable. I rebooted the wifi -> no help. I did a unplug, wait 5 min replug tivo box -> no help. Did a tivo settings, network settings, tivo service connection -> no difference. Select HELP, restart box -> that helped get rid of the message tivo service unavailable. The restart was only a couple minute wait. Then had to go to Manage, onepassmanager and move a selection up or down for it to update otherwise it shows no recordings coming up. A few 3 minutes later the title not available when I press "i" went away. Looks like tivo may need to do a software update on these boxes to fix this troublesome issue if it going to happen every week or two by what I read above. I hope this long write up I did helps someone fix it easier than what my predecessors and I went through.
I had the same error message, and the simple action of going to "Help" and then "Restart Box" worked for me. After reading through some of your horror stories, I was relieved to find a 2-minute fix. I also have a Tivo Edge purchased from Channel Master (roughly a year ago).
 
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