Discussion Starter · #1 ·
I've been attempting to work with Tivo Customer Service for the last 2 weeks to no avail. I own a 3TB Tivo Vox and had a hard drive fail after 1.5 years. They were kind enough to send me a new re-furbished box as a replacement and move my lifetime service to that box. After hooking up the box, I am able to get TV service, however, after 5 minutes, I am unable to record/rewind/etc and get the message saying "TiVo Service Unavailable". I've troubleshooted with them for hours and they continue to tell me to force a network update 2 times and reset. This works for 5 minutes and then goes back to the same issue. Under the menu, system info, Tivo service level, it shows, "A:" instead of "C: with some date". Sounds like a synchronization issue with the TiVo server to me, but no one can fix. They offered to send another replacement box out but there are no 3tb boxes out there right now to send.