[jfh3]

In the end, for this problem there is nothing wrong with the TiVo or the SA card in slot two. Just get the 'cable card expert' at your local cable company to come out and fix it.

One small correction - don't waste everyone's time by having someone come out.
EVERY SINGLE CABLE COMPANY THAT SUPPORTS CABLE CARDS CAN FIX THIS TYPE OF PROBLEM OVER THE PHONE !!!

 

[jfh3]

Yes, except the 1-800 people are not the sharpest tools in the shed. Everytime I tried to fix the problem their solution was to have someone come out. Every... single... time....

The guys who come out seem to know the right people to call.

That's why you escalate to a supervisor or have them get you to dispatch (the folks the installers are likely talking to).

It's been my experience that more often than not, it's a waste of time to continue with a CSR. Just be firm and persistent.

All they need is the CableCARD serial number (at least for Comcast - others may need the unit address in addition/instead of the serial #), the host id and the data (both reported by the Tivo) for each card. Make them write it down and ask them to get it to dispatch.

 

[jfh3]

If you have SA cards, read this:

http://www.tivocommunity.com/tivo-vb/showthread.php?t=363335

There may be nothing you can do until the fix is released. In the meantime, have the cable company ensure that you have a good quality signal that is not hot.