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Help!My cablecards were working, but we I run guided setup again I don't see channels

1K views 9 replies 6 participants last post by  msgreenf 
I have the same problem and my local cable provider (Cox) is trying to figure out how to fix it.

Last night I happened to be at a house with a fully-functioning CableCARD device and I took the opportunity to check their setup. I noted a couple of key differences.

Their Host ID screen has the CableCARD number, Host ID and a message "Authorization Received"; both of my cards are missing the latter message.

Their CP screen reads "Auth Status:CP Auth Received"; both of mine read "Auth Status:Waiting for CP Auth".
 
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