Joined
·
94 Posts
Worked recently but not now.
HBO max captioning
1 - 20 of 38 Posts
Joined
·
3,704 Posts
Had the same issue last night and this morning while watching IN THE HEIGHTS and HACKS. It would be there as long as the timeline was on the bottom of the screen, but the moment the timeline disappeared, so did the captions.
Edit: This on a Tivo 4K Stream
Joined
·
94 Posts
HBO max captioning works fine on my computer. Xfinity supplied HBO max for free but there is no app on my roamio and don't expect there to be one in the future. I bought the 4k for HBO max so unless there is a fix, the purchase was a waste of money. I can probably add the app to my blu-ray. My configuration is roamio to receiver to TV. I'm not in a hurry since I can catch up on episodes later. Disappointing that Tivo won't add apps to the roamio.
Joined
·
558 Posts
I believe that the HBO Max app was just updated on Apple TV…. I think that most issues are fixed now.
Joined
·
14,154 Posts
This was after that update.
Joined
·
558 Posts
Oh my! HBO really dropped the ball with this app… Apple should insist that all apps follow their protocol…people are paying extra for Apple TV for this reason!
Joined
·
94 Posts
I tried it today and nothing has changed. It isn't captions/no captions. Captions show for a few line of dialog and then disappear. Pausing shows a few more lines, then ....
*&$#&*( I bought the 4K Stream specifically for HBO Max. CCs not working. It's there only while the timeline shows.
Joined
·
14,154 Posts
It's got issues on the AppleTV too.
Thanks, I guess the problem is with hbo then.
Joined
·
94 Posts
I emailed Tivo and it got logged in but no response. I found out when I chatted. I've been asked to do everything except a human sacrifice before I can call support. Cleared the cache, no change. cleared the data which messed everything up so I unplugged and plugged which got me back to to where I was. Uninstalled the app and reinstalled the app, no change. I hate this tech support approach. First thing, tech support should already have info that this a known problem, chat people didn't. If tech support put it on a known problem list, chat support could say it is being worked on.
I have two Tivo DVR which I pay monthly fees. I get a free xfinity dvr that probably has hbomax imbedded in it. I like having my own dvr. Before xfinity went digital I had two Panasonic DVR that downloaded the schedule using radio waves and had no monthly charge. I don't like the home dvr concept that xfinity uses. My son has a Tivo and we have a Tivo combined we are able to record more programs.
Tivo quit writing apps for the dvrs and I am stuck with having to stream with device that is poorly documented and doesn't work.
I have two Tivo DVR which I pay monthly fees. I get a free xfinity dvr that probably has hbomax imbedded in it. I like having my own dvr. Before xfinity went digital I had two Panasonic DVR that downloaded the schedule using radio waves and had no monthly charge. I don't like the home dvr concept that xfinity uses. My son has a Tivo and we have a Tivo combined we are able to record more programs.
Tivo quit writing apps for the dvrs and I am stuck with having to stream with device that is poorly documented and doesn't work.
Joined
·
94 Posts
Case was closed without any resolution comments. Retested and nothing has changed. Wrote nasty response on case.
Joined
·
14,154 Posts
If it is an issue affecting the HBO Max app across a variety of platforms there's not much TiVo can do other than toss it to AT&T to fix.
Joined
·
94 Posts
If the case was closed with that comment it would be ok. Tivo hasn't even acknowledged that it is a problem.
I am also having this problem with the app. It works correctly when I use the HBOMax app on my iPad. I submitted a ticket with TIVO but it seems like we need to do that with HBOmax also.
I found this email address for contacting support:
[email protected]
I found this email address for contacting support:
[email protected]
Joined
·
94 Posts
I used the link and got a response with a text form to be completed in the response. I sent the updated email and there has been no reply.
Same here. Crickets so far.
Captioning does work on the Android TV my wife watches so it's not a universal HBO Max problem.
1 - 20 of 38 Posts
