I called D* today at 1-800-824-9081 (retention) just to see what kind of offers they had for existing customers, no threats about leaving of a better deal somewhere else. The gentleman that answered the phone asked how he could help,
Me: I was checking to see if you had any offers for current customers
Directv: What would you like?
Me: What do you have to offer?
Directv: We have free equipment, money off your bill each month, or premium packages.
ended up getting $5 a month off my bill for 1 year, HBO $2 a month for 6 months and Showtime Free for 6 months and a new R15 for $14.95. And all I did was ask for it, no lies or empty threats just nice and polite.
Scott
Me: I was checking to see if you had any offers for current customers
Directv: What would you like?
Me: What do you have to offer?
Directv: We have free equipment, money off your bill each month, or premium packages.
ended up getting $5 a month off my bill for 1 year, HBO $2 a month for 6 months and Showtime Free for 6 months and a new R15 for $14.95. And all I did was ask for it, no lies or empty threats just nice and polite.
Scott