i vaguely remember the error, but only once, and a long time ago - was it a password error? you may want to try the "reset password" link, but please don't hold me responsible if i'm wrong. 
Error code: middlemindError
I am receiving the following error from my TIVO app (on iOS) when I click on My Shows or Manage: The app is having trouble connecting to TIVO service. Please check you network connection and try again. If the problem persists, you may need to call Customer Support. Error code: middlemindError.
All network connections are fine and I have rebooted the BOLT multiple times and have deleted and reinstalled the TIVO multiple times with the same error message. Spent over an hour on the phone with TIVO support and no resolution.
Has anyone encountered this issue and was able to resolve it?
Thanks!
All network connections are fine and I have rebooted the BOLT multiple times and have deleted and reinstalled the TIVO multiple times with the same error message. Spent over an hour on the phone with TIVO support and no resolution.
Has anyone encountered this issue and was able to resolve it?
Thanks!
1 - 20 of 32 Posts
Middlemind (or Mind) is the TiVo remote server. These errors usually mean either the Tivo cloud servers have conked out, or the app can't get to them. Sign out, make sure the app is updated, sign back in. If it still doesn't work wait awhile.I am receiving the following error from my TIVO app (on iOS) when I click on My Shows or Manage: The app is having trouble connecting to TIVO service. Please check you network connection and try again. If the problem persists, you may need to call Customer Support. Error code: middlemindError.
All network connections are fine and I have rebooted the BOLT multiple times and have deleted and reinstalled the TIVO multiple times with the same error message. Spent over an hour on the phone with TIVO support and no resolution.
Has anyone encountered this issue and was able to resolve it?
Thanks!
I am getting the middleminderror on my iPad today. It has been sporadic lately but now getting it 100%.
I'm having this problem too. It's 100% of the time for one of my boxes, intermittent on another. The problems started midday today. I'm also experiencing problems with online.tivo.com, so it's not just the iOS app. Down detector reports that a small number of other users are also experiencing issues downdetector.com/status/tivo/ . I wanted to check status.tivo.com to see if they knew they had an outage...but that website doesn't appear to work anymore. I tried to alert TiVo tech support via their chat function of an outage; the support agent told me they officially didn't have an outage but she'd heard rumors that iOS users were having trouble, however not-enough users had reported the problem to escalate it for further investigation/resolution. She also said she'd heard Android users weren't impacted. I told her it wasn't just iOS because I was also having trouble with online.tivo.com. She then wanted me to do a bunch of trouble shooting steps that weren't relevant and I didn't have time for; but she said she couldn't escalate my report to help meet the threshold for investigation unless I did the trouble shooting steps...so it was net unhelpful, though not particularly her fault. I thought I would post here so that a few people who do have time to play the role of squeaky wheel can help get us to a resolution since I unfortunately couldn't do my part.I am getting the middleminderror on my iPad today. It has been sporadic lately but now getting it 100%.
I have the same thing on my iPad, however, it is accompanied with the Bolt stuck trying to boot up.I'm having this problem too. It's 100% of the time for one of my boxes, intermittent on another. The problems started midday today. I'm also experiencing problems with online.tivo.com, so it's not just the iOS app. Down detector reports that a small number of other users are also experiencing issues downdetector.com/status/tivo/ . I wanted to check status.tivo.com to see if they knew they had an outage...but that website doesn't appear to work anymore. I tried to alert TiVo tech support via their chat function of an outage; the support agent told me they officially didn't have an outage but she'd heard rumors that iOS users were having trouble, however not-enough users had reported the problem to escalate it for further investigation/resolution. She also said she'd heard Android users weren't impacted. I told her it wasn't just iOS because I was also having trouble with online.tivo.com. She then wanted me to do a bunch of trouble shooting steps that weren't relevant and I didn't have time for; but she said she couldn't escalate my report to help meet the threshold for investigation unless I did the trouble shooting steps...so it was net unhelpful, though not particularly her fault. I thought I would post here so that a few people who do have time to play the role of squeaky wheel can help get us to a resolution since I unfortunately couldn't do my part.
I reported it to Customer Service as advised on the the TiVo generated screen. I was offered a new DVR with continued lifetime for $199.00 by TiVo, but preferred to jump ship to Xfinity. And feeling quite relieved.
I'm getting it consistently on one of my four accessible TiVos: the newest, a TiVo Edge. All operations via the app produce the error. Additionally, accessing the TiVo Edge through a TiVo mini and a Slingbox I can't get it to open any folder containing shows: it just spins the wait graphic forever. I only have access through the mini via Slingbox or though the iOS app (iPhone 7 Plus), no physical access or other platforms. The Edge is running the newer version of the interface so I can't access the unit as primary unit directly via the mini without upgrading the mini's UI. My TiVo Bolt is my primary unit. The other two are TiVo Elites.
If it matters, I'm accessing it in Nebraska from France via a VPN.
If it matters, I'm accessing it in Nebraska from France via a VPN.
Additional input regarding boot failure and middlemind error: it happened after I turned on the Standby mode.I have the same thing on my iPad, however, it is accompanied with the Bolt stuck trying to boot up.
I reported it to Customer Service as advised on the the TiVo generated screen. I was offered a new DVR with continued lifetime for $199.00 by TiVo, but preferred to jump ship to Xfinity. And feeling quite relieved.
I am getting that code now… I am away and planned on using my TiVo stream remote for the next three months. NO customer Service available!!! Research is showing I need to be at my home and try to reset everything. I am 2000 miles away. I have had TiVo since it first came out. I currently have 2 minis and a bolt… I may have to jump ship… so pissed off…. I have no ever where I am staying… stuck with nothing for three months!!! Will try to speak to them late Monday since they have limited hours and they are west coast hours. They are no longer WORTH THE MONEY
This is so annoying…. Are you at your TiVo home or away from home?Additional input regarding boot failure and middlemind error: it happened after I turned on the Standby mode.
I have a new TiVo Edge and it has had this problem from day 1. Been very frustrated.
Android App or Tivo online - doesn't matter both give me the middleminderrror.
If anyone has a solution I am ready to try it out.
Android App or Tivo online - doesn't matter both give me the middleminderrror.
If anyone has a solution I am ready to try it out.
I have had the “middlemindError” for months now on my Edge. I had a Bolt until it failed last Spring. TiVo replaced it with a “refurbished” Edge for $199. I was on the phone with 4 different reps for hours and their only solution was to sell me another Edge. I am SOOOO disgusted with TiVo’s DIS-service that I vowed to never spend another dime on their equipment. Question: Does the Xfinity DVR allow downloading, as well as streaming remote like the TiVo DVR. I travel extensively, and this is an important aspect of my DVR choice.
I don't believe the X1 does. However you get access to the app, so that may offer the ability to download, and will offer the ability to stream programming. You may need a VPN though if your travel takes you outside the US.
Is your travel all 'in country'? If yes the Xfinity TVE(TV Everywhere) would do you well. Network availability depends on your physical location, costs nothing to try. What do you use for a display while traveling? I don't know that it will do your DVR content but I believe it will do VOD. I have a Niece that uses my Xfinity with TVE. The XG1V4 box is also a very good performer for home use. Very Good!!
Watch TV Live and On Demand with Xfinity Stream - Xfinity Support
Watch TV Live and On Demand with Xfinity Stream - Xfinity Support
Thank you for the tip! I use my iPad with the TiVo app to download shows from home to watch when I'm in Airplane Mode. I can also stream recorded shows on the road. That is, when the TiVo equipment is working properly, which is rare.Is your travel all 'in country'? If yes the Xfinity TVE(TV Everywhere) would do you well. Network availability depends on your physical location, costs nothing to try. What do you use for a display while traveling? I don't know that it will do your DVR content but I believe it will do VOD. I have a Niece that uses my Xfinity with TVE. The XG1V4 box is also a very good performer for home use. Very Good!!
Watch TV Live and On Demand with Xfinity Stream - Xfinity Support
Well, this is rich!! I tried changing my e-mail and password on TiVo.com to see if that had any effect on the “middlemindError.” After doing so, I was unable to log into my TiVo app on the iPad. I called TiVo Tech Support and actually spoke to a knowledgeable rep that knew more than how to read a script. She said that THEY had to authorize the account on their end in order for the new e-mail and password to work on the app. Furthermore, and this is the BIG news, the “middlemindError” has been reported by multiple users on multiple platforms (Edge, Roamio, etc.) since OCTOBER!!! They are just now troubleshooting the issue, and have no idea how to resolve it, but it is definitely a problem on THEIR end not with the consumer equipment. Thank goodness I didn’t fall for the “you need to buy new equipment” tactic so commonly used by TiVo to fix all problems…
Not exactly like Tivo.I have had the "middlemindError" for months now on my Edge. I had a Bolt until it failed last Spring. TiVo replaced it with a "refurbished" Edge for $199. I was on the phone with 4 different reps for hours and their only solution was to sell me another Edge. I am SOOOO disgusted with TiVo's DIS-service that I vowed to never spend another dime on their equipment. Question: Does the Xfinity DVR allow downloading, as well as streaming remote like the TiVo DVR. I travel extensively, and this is an important aspect of my DVR choice.
I have Xfinity cable/internet, but I do not use their cable box/equipment. I would rather own than rent.
With the service, they offer a Cloud DVR which stores up to 20 hours of content. You access the cloud via the Stream App (iOS or Android).
You can download your recordings to your device or stream live TV (sports blackout restrictions apply).
The biggest difference I have noticed thus far is Streaming while the program is still recording.
Say I get back to the hotel an hour after kickoff, I have to wait until the game is over to access the recording.
With Tivo (when it works), I can start the game when I get back to the hotel and fast forward through the commercials/timeouts and perhaps catch up to live before the game ends.
So, if you have Xfinity Cable and Internet (don't know if you need both), you can Try the Stream App service and no additional cost... I use the cloud as a back up in order to watch my local news while on the road. I record the 4am News, but don't wake up until 5am.
I would fall in love with Tivo again if they would update their App and fix these streaming issues.
I used to transfer movies from the PC to the Series3, but lost that capability in 2014. Now with Smart TVs, I don't need Tivo to be my media server anymore.
Ah well.
Thank you very much for the update. Seems like TiVo has partially resolved the MiddlemindError, but only partially. Such promising technology, but unfortunately, from a company that over-promises and can't deliver.Not exactly like Tivo.
I have Xfinity cable/internet, but I do not use their cable box/equipment. I would rather own than rent.
With the service, they offer a Cloud DVR which stores up to 20 hours of content. You access the cloud via the Stream App (iOS or Android).
You can download your recordings to your device or stream live TV (sports blackout restrictions apply).
The biggest difference I have noticed thus far is Streaming while the program is still recording.
Say I get back to the hotel an hour after kickoff, I have to wait until the game is over to access the recording.
With Tivo (when it works), I can start the game when I get back to the hotel and fast forward through the commercials/timeouts and perhaps catch up to live before the game ends.
So, if you have Xfinity Cable and Internet (don't know if you need both), you can Try the Stream App service and no additional cost... I use the cloud as a back up in order to watch my local news while on the road. I record the 4am News, but don't wake up until 5am.
I would fall in love with Tivo again if they would update their App and fix these streaming issues.
I used to transfer movies from the PC to the Series3, but lost that capability in 2014. Now with Smart TVs, I don't need Tivo to be my media server anymore.
Ah well.
Yes, I have been having this problem for weeks along with other problems with TiVo. Recently TiVo has become a very problem-plagued and unreliable service.I am receiving the following error from my TIVO app (on iOS) when I click on My Shows or Manage: The app is having trouble connecting to TIVO service. Please check you network connection and try again. If the problem persists, you may need to call Customer Support. Error code: middlemindError.
All network connections are fine and I have rebooted the BOLT multiple times and have deleted and reinstalled the TIVO multiple times with the same error message. Spent over an hour on the phone with TIVO support and no resolution.
Has anyone encountered this issue and was able to resolve it?
Thanks!
TiVos customer service is disgusting.Well, this is rich!! I tried changing my e-mail and password on TiVo.com to see if that had any effect on the "middlemindError." After doing so, I was unable to log into my TiVo app on the iPad. I called TiVo Tech Support and actually spoke to a knowledgeable rep that knew more than how to read a script. She said that THEY had to authorize the account on their end in order for the new e-mail and password to work on the app. Furthermore, and this is the BIG news, the "middlemindError" has been reported by multiple users on multiple platforms (Edge, Roamio, etc.) since OCTOBER!!! They are just now troubleshooting the issue, and have no idea how to resolve it, but it is definitely a problem on THEIR end not with the consumer equipment. Thank goodness I didn't fall for the "you need to buy new equipment" tactic so commonly used by TiVo to fix all problems…
1 - 20 of 32 Posts
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