That sucks that it died, but it was probably a hard drive issue. I've read about that stuff happening, but it's rare. Unfortunately you were one of the small percentages of people had a new hard drive have issues.Hey guys first off I hate people who come here just to ***** about how Tivo sucks I love Tivo. But someone needs to up QC on these elites, I got the elite for Christmas one week later it reboots and just goes to black. I unplugged left it alone tried again, it begins to boot then goes to black. I exchanged it at Best Buy no big deal, except I finally had all my season passes and rating where I wanted them. But no biggie, I guess my only point here is that some one should figure what the problem is and fix it. I mean this is obviously a hard ware problem, find it and correct it
Are you basing this on fact, or just from what you've been reading in this forum?... but too many people are having problems with the elite.
I can still access the Elites at Best Buy. I can still purchase them online for shipping or in store pickup. No idea why they have been off the main site. They are still available at 14 of the 20 stores near me.I am basing it off 2 best buy employees today telling me they had so many problems with the elite they wont be carrying them any longer. The guy on the phone said they have a 60 percent return rate. I know these guys for the most part don't know jack but the guy on the phone seemed to know his stuff, I had to call corporate to see who had elites in stock. Because the best buy website took the elites down, luckily 1 best buy had some, the salesmen there was less knowledgeable but saw a lot come back not as returns but defective merchandise.
I also love my elite when it worked that's why I got another one and not a refund. I am just saying Tivo needs to stop hiding, they need a new PR company or something the Sony Playstation 3 had a 1 in 1000 failure rate at launch. Sony said hey there is a problem where working on it, Microsoft had a 1 in 500 failure rate for the 360 they came out said hey are bad we should of said something sooner 3 year warranty for everyone.My experience with the Elite has actually been mostly positive. It's way faster than the ridiculously and pathetically slow HDs I have (using the remove and scrolling is an art form with them, learning to predict the crazy delays). I has not rebooted, shut down, etc. It's recorded everything it's supposed to. The only problem is a REAL problem with Amazon HD downloads for me. Everything else seems to be working well, and I have about 2 months on it. I will also say that Tivo dropped the ball in general with guide data about 6-8 weeks ago, which affected all my units. Clearly a Tivo issue - my free Verizon DVR had no issues, and MyTivo guide data was not the same as zap2it, etc. OTOH, Tivo support is pretty much the same. Call to report an issue that's been floating around here for a couple months, and of course they say "never heard of that before" even though there are absolutely tickets out there. Get the standard 7-14 days for level 2 to fix the issue when we all know that's about as likely as balancing the federal budget next month.
Absolutely love it. The only problem I had was with the Season Passes I transferred online from my S3 to the Elite. About half didn't work properly. So I recreated them; not a big deal.I must ask though how has both your experiences with the elite been?
My friend I am afraid you are not understanding me or simply missing my point, the elite has a problem with manufacturing or at least it did. You keep attacking the employees as if they have done something personnel, I said my own self 9 times out of 10 the BB people don't have a clue.I do not have an elite, but have been following the threads on it. It is simply bad form to take two data points from lower level employees and say it is a trend. It could be a trend, but you don't have enough data to validate.
If it like going to a field utility worker and asking if there are problems. All he sees are problems and may indicate that the systems are all crap and are always falling apart. Well, from his perspective it is, while not having any true comparative data.
That is all I'm saying.
