Elite and Comcast CableCard

1355 Views 3 Replies 2 Participants Last post by jhjones75, Nov 8, 2011

jhjones75

Discussion Starter · Nov 8, 2011

So I had to replace our Comcast CableCard yesterday. The old one was getting flaky and certain channels weren't working.

I activated the new one and they said to wait 15-30 minutes for everything to show up. All the network channels immediately worked, but extended channels (syfy, travel, amc, etc) did not work. Called back and they sent a reset down my line. After a couple of minutes that worked. So now all my channels work.

However, about every hour or so now the CableCard pairing screen pops up while you're watching something. The one that says "Press clear to exit." I really don't want to have to call Comcast again since they barely spoke English when I called (I did call the direct CableCard activation line).

Do they need to do something else or do I just need to do something different on my end?

Thanks!

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jhjones75

Discussion Starter · #2 · Nov 8, 2011

In my Conditional Access screen it says CON: Yes and Auth: NS.

From looking at the help on Tivo's site, Auth: N, means I'm not authorized, S means I am. So what does NS mean??

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rainwater

· #3 · Nov 8, 2011

jhjones75 said:
In my Conditional Access screen it says CON: Yes and Auth: NS.

From looking at the help on Tivo's site, Auth: N, means I'm not authorized, S means I am. So what does NS mean??

NS means not subscribed. If you are tuned to a channel you should get and it says that instead of S, then they did not provision it correctly.

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jhjones75

Discussion Starter · #4 · Nov 8, 2011

Well they re-activated me yet again (for the 3rd time). All the tuners now say S, so that's a good sign. Fingers crossed it stays this way.

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