[rumcrook]

Five minutes ago, I was chatting with a Tivo Rep about a service plan on the Edge, and got a reply that "Sorry to inform you, but the Edge is no longer being manufactured as of today."

Just signed on this forum to see what's up, but didn't see any posts about this. What up?

 

[KDPearson]

I have no direct knowledge, but wonder if it is a temporary suspension of production due to general economic closures by the governments of the world.

 

[justinw]

It could be that ^^^ ... but in my experience dealing with some TiVo CSRs lately, I really don't believe a word they say until I see results on my end.

 

[rumcrook]

Both good points. I was surprised that anyone was staffing customer support today, figured somebody had hacked them. I also asked if there was going to be a replacement for Edge and she
said the Bolt, if ever. Maybe some layoffs have affected morale.

 

[SullyND]

It’s also possible CSR assumed Stream 4K replaced Edge (it didn’t)

 

[janitor53]

It would explain a lot actually....but who knows?

 

[compnurd]

Man people can’t be that gullible

 

[compnurd]

Five minutes ago, I was chatting with a Tivo Rep about a service plan on the Edge, and got a reply that "Sorry to inform you, but the Edge is no longer being manufactured as of today."

Just signed on this forum to see what's up, but didn't see any posts about this. What up?

What gives? You chatted with a customer service rep who probably does support for 6 companies and doesn't recall how they signed onto work this morning.

 

[Mikeguy]

It's also possible CSR assumed Stream 4K replaced Edge (it didn't)

Lol, that made me smile--and it could be the case.

 

[mschnebly]

When they have a big 4th of July blowout to clear out the barn we'll know. We all know Tivo would never get out of the DVR bidnez.

 

[ElT60]

I have no direct knowledge, but wonder if it is a temporary suspension of production due to general economic closures by the governments of the world.

There is something odd going on though. The OTA (for Antenna) models both in USA (4 tuner) and Canada (2 Tuner) are out of stock at Tivo's site. That is kind of odd because Tivo typically has period "inventory fire sales" to clean out their bloated warehouse ( seems doubtful Tivo is deeply committed to lean manufacturing and precise inventory control. )

Conceptually they could run out if just didn't order very many before supply chains seized up and now out. ( other retailers that carry the OTA models seem to have them in stock. )

 

[dfwkootz2020]

I really hope that this is just a temporary issue with the supply chain due to COVID-19. If they are discontinuing edge already that doesn't sound good for the company or the customers. Not sure why they would keep both BOLT and EDGE, since EDGE seems to be a slight upgrade and not a different product. Normally you would expect the BOLT to be discontinued with the EDGE taking over as the primary DVR. This has to be a temporary issue with manufacturing the EDGE.

 

[mrsean]

Judging by the low level of activity in this forum, the lack of any discounts 8 months out, low visibility, and poor reviews I doubt more than 2000 units were produced. This is just speculation.

 

[ElT60]

Judging by the low level of activity in this forum, the lack of any discounts 8 months out,

If they are trying to clean out even older Bolts and (reconditioned ) Roamios from their warehouse ... discounts on Edge aren't going to help.

I wouldn't expect discounts on Edge until the others disappear. ( which may not happen all that soon so discounts likely not coming. )

low visibility, and poor reviews I doubt more than 2000 units were produced. This is just speculation.

I'd be surprised Arris could even order just a limited run of 2K. The Edge is priced pretty high so I expect that it was a larger number that was under estimates of what they would sell. if there isn't a huge stockpile of devices "burning a hole in their pocket" then there no need for fire sale pricing.

The volume problem probably lies more so in the OTA products. The 2-turner model is only in Canada. The cable on probably has more component (if not board overlap) with other Arris set top boxes.

 

[compnurd]

If they are trying to clean out even older Bolts and (reconditioned ) Roamios from their warehouse ... discounts on Edge aren't going to help.

I wouldn't expect discounts on Edge until the others disappear. ( which may not happen all that soon so discounts likely not coming. )

I'd be surprised Arris could even order just a limited run of 2K. The Edge is priced pretty high so I expect that it was a larger number that was under estimates of what they would sell. if there isn't a huge stockpile of devices "burning a hole in their pocket" then there no need for fire sale pricing.

The volume problem probably lies more so in the OTA products. The 2-turner model is only in Canada. The cable on probably has more component (if not board overlap) with other Arris set top boxes.

It is another Arris box. It is the MG3. Every tivo STB now is a by product of what arris makes

 

[ElT60]

It is another Arris box. It is the MG3. Every tivo STB now is a by product of what arris makes

Only there isn't an MG3 in their line up.....

Cable Video Devices | CommScope

If no one else has bought into it as an alterative box with a different case/label on it then that would be a problem.

 

[compnurd]

Only there isn't an MG3 in their line up.....

Cable Video Devices | CommScope

If no one else has bought into it as an alterative box with a different case/label on it then that would be a problem.

Just because it isnt on there website yet doesnt mean it isnt being deployed

https://fccid.io/ACQ-MG3

 

[philco782]

What gives? You chatted with a customer service rep who probably does support for 6 companies and doesn't recall how they signed onto work this morning.

My many many experiences with Tivo support in the various introductory bugs and quirks that have come with the Edge say you hit it right on the nose! I can't believe anything they say with 100% confidence.

 

[tommage1]

There is something odd going on though. The OTA (for Antenna) models both in USA (4 tuner) and Canada (2 Tuner) are out of stock at Tivo's site. That is kind of odd because Tivo typically has period "inventory fire sales" to clean out their bloated warehouse ( seems doubtful Tivo is deeply committed to lean manufacturing and precise inventory control. )

Channel Master paired with Tivo to sell the OTA model for $100 off. Almost immediately the Tivo site showed sold out.

 

[Johnny Stigler]

I just last week purchased an Edge 2TB Cable. Spectrum got me a cable card and SDV adapter. I have it all working after several service calls and several calls to TiVo. I now have many HD pictures and the guide matches the video. This was not a trivial install. However with Google and info from TiVio I am playing. Now to learn the system.