Early Adopters stitched up again, with price-cut?

4254 Views 69 Replies 24 Participants Last post by Karnak, Jul 7, 2011

warrenrb

Discussion Starter · Jul 2, 2011

So, after getting the chance to pay 149 to beta-test their box, before they revealed the 50 quid 500Gb box, we now get insulted again, with them dropping the price of the 1tb box to 99 quid.

Us original TiVo owners really got some 'special treatment' eh?

http://vmhd.blogspot.com/2011/07/virgin-cuts-tivo-prices.html

1 - 20 of 70 Posts

alextegg

· #2 · Jul 2, 2011

??

Is there any new gadget released, ever, where the first adopters don't pay the premium price?

cwaring

· #3 · Jul 2, 2011

Not that I know of. But I do agree that this happened a little quicker than expected.

warrenrb

Discussion Starter · #4 · Jul 2, 2011

I would agree with you Alex.

That's not my point. My point is, we were told we were getting a 'Special Deal' as original TiVo owners, but I don't believe ANYONE ever paid more than we paid.

It was the way they made out we were special that irritates me. Maybe I didn't get that across in the original post.

howardmicks

· #5 · Jul 2, 2011

cwaring said:
Not that I know of. But I do agree that this happened a little quicker than expected.

Its happened because they aint shifted as many as they expected(my bro rung and complained 2nyt)so they are hoping a price reduction will increase sales.

alextegg

· #6 · Jul 2, 2011

Hmm, see what you mean. I am happy with what I paid, and it's £50 less than my S1 IIRC, but if no one paid the "full price" before they dropped it, I can see how some might be annoyed.

mikerr

· #7 · Jul 2, 2011

We got priority of install some months before it was on general release.

Furball

· #8 · Jul 2, 2011

Just went to check on the pricing after switching to the "darkside"

and noticed all the pricing has changed

I'm happy on the "darkside" I'll wait until they start giving them away........at the current rate I reckon it will be by September

Furball

dmchapman

· #9 · Jul 3, 2011

hmmm... mine is being installed on thursday - ordered last week. Was told it would be 149 quid with free install when I ordered it...

Will have to ring CS and see what they say

Major dude

· #10 · Jul 3, 2011

This is an example of misleading prices under this category :-

'The price is described as a 'Special Introductory Offer' but the same price is charged after the introductory period is over.'

Except a lower price is being charged now and the higher price was never charged to new customers. We were definitely mislead as the information we were given has proved not to be true.

I think it is definitely worth a complaint under the Unfair Trading Regulations 2008.

Furball

· #11 · Jul 3, 2011

Best add this to the case of TiVo with drawing S1 data I reckon

Furball

melmatic

· #12 · Jul 3, 2011

Major dude said:
This is an example of misleading prices under this category :-

'The price is described as a 'Special Introductory Offer' but the same price is charged after the introductory period is over.'

Except a lower price is being charged now and the higher price was never charged to new customers. We were definitely mislead as the information we were given has proved not to be true.

I think it is definitely worth a complaint under the Unfair Trading Regulations 2008.

New customers paid £199.95 right up until the end of June.

Karnak

· #13 · Jul 4, 2011

Shrug. I've had it about 5 months now, wouldn't have waited to save £50.

As people say, early adopters always end up paying more. I entirely expected it.

dmchapman

· #14 · Jul 4, 2011

dmchapman said:
Will have to ring CS and see what they say

Well, I rang CS (Stuart) who couldn't help and told me to ring the TiVo line. Stuart wasn't aware that the price had changed until he checked. He did credit my account with a fiver to cover the 0845 call though.

Rang the tivo line, got offshored (sigh). They couldn't help and transferred me to CS....

Christine at CS confirmed I was paying 149 for my special offer, and has promised to ring me back...

We shall see...

Darren

dmchapman

· #15 · Jul 4, 2011

Ok, Christine did ring back as I was driving to work. Although she couldn't change the price (different code apparently?) she did check there was engineer availability on Thursday and then cancelled the order, and reordered for me.

So, Engineer still coming Thur 10-2, TiVo replacing V+ box, 99 quid, free install.

Sorted.

Assuming they turn up that is... wouldn't be the first time....

Darren

Karnak

· #16 · Jul 4, 2011

Lot of rage building on the VM forums....

As I said their, maybe I'm not upset in the way others are, but, I guess we were promised something special for being S1 owners....

Will have to see what happens.

Halifax81

· #17 · Jul 4, 2011

£50 credit for me, had it confirmed under 2 hrs ago by the CEO's office

dmchapman

· #18 · Jul 4, 2011

I'm just annoyed that they slashed the price to less than my "special" price while I was waiting for an install! Interesting that someone has got a credit. I was told there was no way that was possible.

Was still talking to CS though - was going to go higher but as I said, in the end they rebooked me on the new deal.

Halifax81

· #19 · Jul 4, 2011

dmchapman said:
I'm just annoyed that they slashed the price to less than my "special" price while I was waiting for an install! Interesting that someone has got a credit. I was told there was no way that was possible.

Was still talking to CS though - was going to go higher but as I said, in the end they rebooked me on the new deal.

Yeah I went through the CEO channel as I thought I'm not prepared to go through CS and listen to a load of rubbish

Ernie_C

· #20 · Jul 4, 2011

Halifax81 said:
£50 credit for me, had it confirmed under 2 hrs ago by the CEO's office

...and you will see the credit on My Virgin Media My Bills.

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