[thommygeenh]

On another forum I noticed someone with an R-10 unit called DTV over the weekend and complained about her box starting to reboot. They immediately directed her to Tech Support, where she was told they are (now) aware of the problem and are currently working on a software fix for it. They don't know when it will be available. FINALLY! They are at least acknowledging they are now aware of the problem!

 

[John T Smith]

Could you please post the link to that forum message?

 

[rvfrueh]

I'm on the phone right now with them, and the two people I've talked to say it doesn't show up in the database. Lots of typing, and lots of no results from queries.

This one seems technical however, and didn't tell me it sounds like hardware after I listed everything. Of course, all they're willing to do is offer me 2 new R15s.

 

[rvfrueh]

Found a post on DirecTV's support fora that is the opposite of what the nice lady told me on the phone - this is the link where someone says they were told DirecTV was working on it.

http://forums.directv.com/pe/action...read?rootPostID=10291687&returnExpertiseCode=

Rich

 

[TivoJD]

How funny, the directv forums are down ...

 

[rminsk]

Rule #1 - Never believe anything a CSR has to say about anything
Rule #2 - See rule #1

 

[markbox]

How funny, the directv forums are down ...

Their forum server must have rebooted itself.

 

[Pt121]

LOL...maybe it will happen every day at the same time

Sounds as if a CSR has spoken out of term....let it slip so to say.

Bet after the forum is back up.....you'll find no such post..

Patrick

 

[Dante101]

Here's a copy of that post from the DTV forum:

Author: chrisba
Subject: update on random reset issue
Date: Sep 29, 2007

Our R10 started this just last week. We first thought it might be power surges, then I stumbled onto the posts here and realized it wasn't just us.

I called customer service and was immediately put through to tech support. The woman I spoke to did say it was a known issue with 6.3 and there were working on a new download that hopefully would fix the problem. She did not have any idea when the new download would be available.

She offered to talk me through wiping this hard drive, but admitted it might not fix the problem. She also offered me a free hard drive upgrade (is that the R15 people here don't seem to like?). She implied the R15 wouldn't have the issue, but couldn't say for sure when I pressed her on it.

Finally, she suggested we could just try and live with it in hope the new software was available soon. I took that option (although another few days of freezes might change my mind) and asked for a credit on my bill for the frustration. She was happy to give that to me.

So from my call it appears they know it's a software issue and lots of people are having it. It would also seem that they are working toward solution. The question remains how long it will.

------------------------------------------------------------------------
Major city near you: Washington D.C.*
Receiver Manufacturer: DIRECTV*
Receiver Model: DIRECTV R10*
Date/Time/Duration of problem: one week*

 

[c9house]

I just wanted to say I reconnected to the DVR service a couple days ago and my problems seem to be resolved.

I have a series 2 DirectTivo.

I was having problems with playback locking up. I'd have to reboot the thing and wait for it to boot back up. They other night it happened like 5 times. It was also even more dreadfully slow than usual as of late.

I knew there was an issue with the 6.3 because I tend to lurk on the forums, but man it got worse and worse as the days went on. I decided to go ahead and reconnect to the DVR service Monday night. After that everything seems to be working. Now I'm not saying it really resolved anything, just that in the day since I reconnected to the service, the unit seems to be good. Still testing it though. It doesn't look like to me that the version # of the software changed.

 

[Dante101]

I also have a Series 2 unit. Luckily, I seem to be not as affected as some of you. I've had a handful of reboots, but they've only affected recording a couple of times. I also have a weird problem where I lose color for about a minute (or sometimes seconds), but I have not had my unit freeze up (as far as I know).

But I'm not sure what the term "reconnect to the DVR service" means. Are you talking about forcing the unit to make its phone call (which I now see is labled as "Connect to the DVR service now")?

I just did that, but didn't notice any change. Maybe I already got the patch that is rumored to be going around (it last phoned home on its own 5 or 6 days ago, and I don't recall any recent problems).

My current software version is 6.3e01-2-151. Does that match other Series 2 users? I have a Hughes SD DVR80. (I noticed in another thread someone had a different software version, but they also had a different model - an R10...)

 

[rminsk]

My current software version is 6.3e01-2-151. Does that match other Series 2 users?

The only thing that matters is the 6.3e part. The other parts deal with if it is a series 2 machine and the last 3 digits of the software version match the first 3 digits of the service number.

Series 1 units
001 - DSR6000, DSR6000r, DSR600r01
011 - SAT T-60
031 - GXCEBOT, GXCEBOTD

Series 2 units
101 - DSR7000, DSR7000R
121 - DVR39
151 - HDVR2

Series 2 units with RID
301 - DSR704, DSR708
321 - DVR40, DVR80
351 - SD-DVR40, SD-DVR120
357 - HR10-250
381 - SIR-S4040R, SIR-S4120R
3F1 - ?

Series 2.5 units
521 - R10

This list is an old list and DirecTV/TiVo has been consolidating the service numbers.

 

[rbtravis]

Current list is Here:
http://www.dvrupgrade.com/dvr/stores/1/comparison_chart.cfm

 

[DouglasPHill]

Mine still can't make any calls.

 

[Dante101]

Mine still can't make any calls.

Oddly enough, my unit always had a problem making calls. Years ago I bought a modem from Weaknees and it worked like a charm. Then suddenly, about a year or so ago (I think), my Tivo couldn't even make the call using the modem. Naturally, I thought it was a hardware issue. I just ignored it.

Then one day my Tivo was suddenly able to phone home again. It coincided with the 6.3 update. I didn't force a call, so I don't know how it updated - but its too much of a coincidence for my unit suddenly to be able to phone home again, right at the same time as we get this update.

I would never have guessed that the modem problem was a software issue after all. I'm guessing it started whenever the last update occurred...

 

[dtremain]

Oddly enough, my unit always had a problem making calls. Years ago I bought a modem from Weaknees and it worked like a charm. Then suddenly, about a year or so ago (I think), my Tivo couldn't even make the call using the modem. Naturally, I thought it was a hardware issue. I just ignored it.

Then one day my Tivo was suddenly able to phone home again. It coincided with the 6.3 update. I didn't force a call, so I don't know how it updated - but its too much of a coincidence for my unit suddenly to be able to phone home again, right at the same time as we get this update.

I would never have guessed that the modem problem was a software issue after all. I'm guessing it started whenever the last update occurred...

Doesn't make sense. Your unit would not have installed the upgrade without calling in first.

 

[Dante101]

I know! That's what struck me as odd (apart from my modem suddenly working again)! I can't explain it.

But I know my modem wasn't working because I'd get the messages on my Tivo telling me how my unit has failed to make the daily call. And I quickly discovered that it wasn't getting a dial tone (and all my attempts at fixing it and changing the settings did nothing).

I was able to force a call by picking up my phone and hanging up once the Tivo connected (when I picked up an extension phone, I got a dial tone, and the Tivo would then call out). I forced a call using that method a handfull of times (like once a month or so) and then just stopped.

Come to think of it, I think the last time I forced a call was earlier this year - back in the Spring. I remember my Tivo was acting weird after the call, and I think that might have been the reason I stopped forcing the calls. I can't remember what the "acting weird" consisted of, but it was something I didn't like (like maybe deleting my ToDo list or something). Is it possible I got 6.3 way back in Spring, when I forced that call?

In any case, this 6.3 update seems to have fixed my Tivo's ability to phone home again.

 

[kolah94]

I called this am and CSR stated that she hasnt heard of any problems with 6.3e. I havnt seen any mention of 6.3e or rebooting for thaat matter in their forum.

 

[chuckg]

I called this am and CSR stated that she hasnt heard of any problems with 6.3e. I havnt seen any mention of 6.3e or rebooting for thaat matter in their forum.

Try this;
http://forums.directv.com:80/pe/action/forums/displaypost?postID=10274448

Their forum is almost but not quite totally worthless. Layout, speed, etc.