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21 Posts
Sorry, I know this is off topic, but I just had to vent. Several months ago I took D* up on their 6 months of Total Choice Platinum for $20 off a month for 6 months. My first bill comes and all is well. My second bill comes and it is back up to $99 - the non-discounted price. I call D* and they say (paraphrasing) "sorry, our bad, just pay the $79 and we'll correct it from here." No problem there. Next month bill comes for $99 again. I call D* and get the same "sorry, our bad, just pay the $79 and we'll correct it from here." Third month comes and the bill is once again for $99. This time I call and get the same response. I ask to speak to a supervisor this time because I am tired of calling every month. He is very nice and apologizes and says he will take care of it. As an apology he offers to start the 6 months discounted price over that day so we get it longer. All is well and I go away happy.
Right before X-mas the new bill arrives. Not only does it say we owe $99 again but that WE ARE NOW $60 PAST DUE in addition. We must pat $159 in a week or so or our service will be turned off! I call very angry. Tell them I want to speak to someone who can resolve this RIGHT NOW. I am told that that is not possible and I will have to wait 3 to 5 days for my claim to be evaluated before they can credit me. The supervisor is very nice and says he will personally call me back with the result. I let him know that I am not happy but take him it his word because I have no other choice.
True to his word he does call back and says all is well and assures me everything has been taken care of. The fact that he called back made me think he really did do it. I'm fairly sure he thought he did.
So last week new bill arrives. The $60 credit IS on the bill for the past due amount, but once again they are asking for $99. I call this time and am told once again that my account is now credited $20 and only to send $79. I ask to speak to a supervisor to once again make sure I won't be told I am past due again and that my next bill is actually $79 as it should be. When I get the supervisor he was very rude. He tells me that the reason the bill is $99 is that my 6 months are up and the person I just spoke to was wrong to credit my account. I tell him that I was given an extension for the inconvience and he says that he does not see that in his system and informs me that he will not let me have the extension anymore either. We continued for about ten more minutes with him telling me I was 'lucky" to get the $20 credit I was just offered and that he will not honor the offer given to me by the previous supervisor.
At this point I tell him that it is amazing that they would take a customer like me - and early adopter who bought an HD Tivo from them at a $1000, also a full package subscriber for the last 9 years, and just throw them away by being rude and not honoring what amounts to $60 worth of discounts. His response when I told him that I was leaving as soon as my 1 year contract expired was "You are certainly welcome to."
ARRRRRRRGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Right before X-mas the new bill arrives. Not only does it say we owe $99 again but that WE ARE NOW $60 PAST DUE in addition. We must pat $159 in a week or so or our service will be turned off! I call very angry. Tell them I want to speak to someone who can resolve this RIGHT NOW. I am told that that is not possible and I will have to wait 3 to 5 days for my claim to be evaluated before they can credit me. The supervisor is very nice and says he will personally call me back with the result. I let him know that I am not happy but take him it his word because I have no other choice.
True to his word he does call back and says all is well and assures me everything has been taken care of. The fact that he called back made me think he really did do it. I'm fairly sure he thought he did.
So last week new bill arrives. The $60 credit IS on the bill for the past due amount, but once again they are asking for $99. I call this time and am told once again that my account is now credited $20 and only to send $79. I ask to speak to a supervisor to once again make sure I won't be told I am past due again and that my next bill is actually $79 as it should be. When I get the supervisor he was very rude. He tells me that the reason the bill is $99 is that my 6 months are up and the person I just spoke to was wrong to credit my account. I tell him that I was given an extension for the inconvience and he says that he does not see that in his system and informs me that he will not let me have the extension anymore either. We continued for about ten more minutes with him telling me I was 'lucky" to get the $20 credit I was just offered and that he will not honor the offer given to me by the previous supervisor.
At this point I tell him that it is amazing that they would take a customer like me - and early adopter who bought an HD Tivo from them at a $1000, also a full package subscriber for the last 9 years, and just throw them away by being rude and not honoring what amounts to $60 worth of discounts. His response when I told him that I was leaving as soon as my 1 year contract expired was "You are certainly welcome to."
ARRRRRRRGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!
