[mtnagel]

I don't use it often, but it hasn't worked in awhile so I figured I would try reconnecting it and I tried to follow these instructions but there is no Alexa app on my Roamio. Did they remove the ability?

 

[dcpmark]

There’s a TiVo skill for your Alexa app....is that what you mean? I have it and it still works.

 

[mtnagel]

There's a TiVo skill for your Alexa app....is that what you mean? I have it and it still works.

I also have the skill in my Alexa app and it says it's enabled but it's not working.. So I figured I'd try to reinstall it, but when I go to the apps in my Tivo following these instructions, the app isn't there. Is there some other way to pair it?

 

[dcpmark]

I also have the skill in my Alexa app and it says it's enabled but it's not working.. So I figured I'd try to reinstall it, but when I go to the apps in my Tivo following these instructions, the app isn't there. Is there some other way to pair it?
View attachment 52179

Not sure what you mean when you keep referring to a TiVo app on your Roamio....everything is done through the Alexa app on your phone/tablet. You download the TiVo skill in your Alexa app, enable the skill by linking it to your TiVo account using your TiVo.com credentials, go through the one-time initial setup, and that's it. AFAIK there is no TiVo app that resides on your Roamio....I know I don't have one.

When you say it's not working, what exactly are you trying?

 

[mtnagel]

Not sure what you mean when you keep referring to a TiVo app on your Roamio....everything is done through the Alexa app on your phone/tablet. ?

I mean, did you see the link I screenshot I posted? Tivo themselves say to go to your Tivo first.

When you say it's not working, what exactly are you trying?

Nothing works. Can't turn on tv, change channel, or pause.

 

[mtnagel]

So I figured I'd disable the skill and then enable it again and again, it's asking me to go to the alexa app on my Tivo, which I don't have.

 

[dcpmark]

Ok, I got it now, but unfortunately I can’t help you because I set it up a long time ago and it still works without an Alexa app on the TiVo.

In the picture above it says to “click here” for more info if you don’t see the Alexa app on your TiVo.....what does it say when you click it?

 

[HerronScott]

Interesting, just checked and my TiVo skill was missing and you do need the activation code from the TiVo.

Scott

 

[mtnagel]

Ok, I got it now, but unfortunately I can't help you because I set it up a long time ago and it still works without an Alexa app on the TiVo.

In the picture above it says to "click here" for more info if you don't see the Alexa app on your TiVo.....what does it say when you click it?

It says this but I don't have a provider. I'm OTA

 

[dcpmark]

Ah......well, unfortunately only a call to TiVo and/or Amazon seems to be in order. Sorry I can’t be of more help.

 

[HerronScott]

It says this but I don't have a provider. I'm OTA

You would pick TiVo Retail (like me) but no help there really.

My Alexa app is missing as well on my Roamio Pro (Comcast). I'm going to open a ticket with TiVo.

Scott

 

[dcpmark]

Are you guys on TE3 or TE4?

 

[HerronScott]

Nice, looks like it might have been retired. So wonder why the skill is still available.

Tivo Customer Support Community

Scott

 

[HerronScott]

Are you guys on TE3 or TE4?

TE3 here.

Scott

 

[dcpmark]

Alexa control is an “Over the top app”??? That’s such BS....they probably decided that that functionality was costing them money from people not upgrading to TiVo’s VOX products.

 

[mtnagel]

Nice, looks like it might have been retired. So wonder why the skill is still available.

View attachment 52185
Tivo Customer Support Community

Scott

Wow. So ridiculous.

 

[mtnagel]

Alexa control is an "Over the top app"??? That's such BS....they probably decided that that functionality was costing them money from people not upgrading to TiVo's VOX products.

What does over the top mean?

 

[dcpmark]

What does over the top mean?

Apparently it means an app that they perceive somehow, some way, costs them money, either in upgrades, support time....whatever.

 

[JoeKustra]

The Alexa App is gone from my TE3 and TE4 Roamio boxes.

What does over the top mean?

Over-the-top media service - Wikipedia

 

[dcpmark]

The Alexa App is gone from my TE3 and TE4 Roamio boxes.

Over-the-top media service - Wikipedia

Thanks for the explanation.....but under this definition the Alexa app isn't a streaming service over the top like MLB.TV, so it still doesn't make sense. Amazon Prime would be an example.

By the way, certain apps like MLB.TV are so bad it's not surprising that TiVO doesn't want to spend money to support them.