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aphexii said:
So i just called to cancel tivo and basically had to repeat that I wanted to cancel service about 8 times. The lady would just not take no for an answer. I was being very cordial and polite, but she almost started copping an attitude with me about how I was only 4 days into service and that I should give my cableco a week or two to try again, and that "maybe could take a day off of work next week so could spend some time with the installer getting it to work", sorry but 1 wasted day is enough for me.

My lord, that was almost as bad as canceling AOL years ago... just leaves a bad taste in my mouth and makes me not to want to come back if/when the time was right...

anyway, i guess im out.

thanks for the help everybody, i really do appreciate it.


I guess the cableservice screw up on purpose and hope you will cave in. You still blame TiVo instead of your cableservice.
Cable Co. :1 You:0
 

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My wife is about to kill me over this too. We've been dealing with this continuously since 1:30 PM Friday. We had a ton of appt scheduling issues and despite being promised an m-card (like the one in my SA8300 I just gave back) the tech came out, slapped a s-card in the TiVo and left (I couldn't be home when he was here). He'd never seen a TiVo, so my wife said he was pretty confused, despite the promises to the otherwise, he didn't install a s-card or wait around to see if it worked.

I'm guessing we got a lemon card, so we need a new one and another for the 2nd slot. It should be fun seeing if they can get this done. I got escalated to the chief tech guy who claims they do NOT have m-cards available. The SA s-cards are my only option.

This has turned in to a comedy of service and technical incompetence. If I were new to TiVo (5+ years of DTiVo), I'd never wait it out. I plan on contacting the FCC, TiVO, the EFF and my local government with an explanation of my experience with TWC and point out that they are clearly not providing open access to their networks via UDCP devices.
 

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Discussion Starter · #23 ·
the only thing i'm blaming tivo for is giving me a hard time when i tried to cancel, the fact remains that until my cable co decides to figure out how to get qualified installers, i'm not playing middle man in their fight.
 

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I hear ya... my point was that I don't blame you for giving up. If you don't feel invested in TiVo, then it is really hard to justify the pain of fighting the monopoly (wonder if this is as bad in FiOS areas). You're right, TiVo should have either offered to pick up the reigns for you (not sure how) or let you out painlessly.
 

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aphexii said:
the only thing i'm blaming tivo for is giving me a hard time when i tried to cancel, the fact remains that until my cable co decides to figure out how to get qualified installers, i'm not playing middle man in their fight.
And as long as you keep rolling over and giving the cable company money without forcing them to do their job, that's exactly what the cable company is going to do.

Thanks for making the cablecard installs that much harder for the rest of us. :rolleyes:
 

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GoHokies! said:
And as long as you keep rolling over and giving the cable company money without forcing them to do their job, that's exactly what the cable company is going to do.

Thanks for making the cablecard installs that much harder for the rest of us. :rolleyes:
Is that really a fair statement? The installation process is a nightmare. I don't blame Tivo per se (at least in my case it has been all Comcast at fault), but can you really expect someone who just wants to watch TV be expected to take repeated days off of work for an entertainment device. I consider myself relatively hardcore with this stuff, but after three days, I'm getting fed up also.

I can certainly understand aphexii that he doesn't want ot be the middle man in this war. Last I checked we buy these "toys" to relax; the installation process (especially when it costs you time off from work - unpaid in many cases) is anything but relaxing for many of us.
 

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mike_camden said:
Is that really a fair statement? The installation process is a nightmare. I don't blame Tivo per se (at least in my case it has been all Comcast at fault), but can you really expect someone who just wants to watch TV be expected to take repeated days off of work for an entertainment device. I consider myself relatively hardcore with this stuff, but after three days, I'm getting fed up also.

I can certainly understand aphexii that he doesn't want ot be the middle man in this war. Last I checked we buy these "toys" to relax; the installation process (especially when it costs you time off from work - unpaid in many cases) is anything but relaxing for many of us.
I think it's a completely fair statement. The install process doesn't have to have a nightmare, many of us have had flawless installs so it isn't impossible. As long as consumers effectively reward the cable companies for their refusal to comply with FCC regulations and provide working cable cards by giving up like this, the cable companies will continue with their winning strategy to keep their own revenue generating boxing in your home.

Aphexii isn't the "middle man" in anything. He is the customer and the cable company is the provider. If the cable company is unable or unwilling to comply with the rules, there are levers that (s)he can use to force the cable company to do their job. Or (s)he can give up and encourage this criminal behavior on the part of the cable companies.
 

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GoHokies! said:
Aphexii isn't the "middle man" in anything. He is the customer and the cable company is the provider. If the cable company is unable or unwilling to comply with the rules, there are levers that (s)he can use to force the cable company to do their job. Or (s)he can give up and encourage this criminal behavior on the part of the cable companies.
Criminal?? I seriously doubt that. While it is unfortunate that she is having an understandably frustrating experience getting her cards activated, I don't think an incompetent installer/dispatcher is a criminal offense. The install on my S3 was almost painless. The only bit of nervousness I had was when the cablecards had to do a firmware update. This took 20 minutes per card, but everything works fine.
 

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txagfan said:
Criminal?? I seriously doubt that. While it is unfortunate that she is having an understandably frustrating experience getting her cards activated, I don't think an incompetent installer/dispatcher is a criminal offense. The install on my S3 was almost painless. The only bit of nervousness I had was when the cablecards had to do a firmware update. This took 20 minutes per card, but everything works fine.
In the narrowest legal sense of the word, you're right. However, it's failure to comply with FCC regulations that clearly state that cablecard support is required.
 
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