Man. I am so angry right now. My HD tivo is getting stuck every night and Directv wont do anything to fix it.
Ive been a customer since back in the day when it was DirecTV and USSB. I have 6 Tivo receivers. I buy their Platinum Pack. I get Sunday ticket every year. I dont call up and ask for discounts.
My HD tivo was purchased on 2/2/05. Its still under warranty.It was still $999 when I got it.
Since its getting stuck and missing a bunch of recordings. I call up and ask for a replaceent. Their response? "Sorry sir, we do not replace the HD TiVo units. You will have to buy a new one!" Supervisors response? "Im sorry sir, we just dont replace tivo units because they stop working."
So, who do I go to for warranty work? If it were not for TiVo, I would jump to cable after this. Jeez.
Thanks
Ive been a customer since back in the day when it was DirecTV and USSB. I have 6 Tivo receivers. I buy their Platinum Pack. I get Sunday ticket every year. I dont call up and ask for discounts.
My HD tivo was purchased on 2/2/05. Its still under warranty.It was still $999 when I got it.
Since its getting stuck and missing a bunch of recordings. I call up and ask for a replaceent. Their response? "Sorry sir, we do not replace the HD TiVo units. You will have to buy a new one!" Supervisors response? "Im sorry sir, we just dont replace tivo units because they stop working."
So, who do I go to for warranty work? If it were not for TiVo, I would jump to cable after this. Jeez.
Thanks