TiVo Community Forum banner
41 - 50 of 50 Posts

·
Registered
Joined
·
4,654 Posts
When I cancel Cox they did not want the TA or cable card back. I live in the San Diego area.
When an operator no longer wants a particular kind of equipment back, that's a good sign that they plan to phase it out before too much longer. I expect to see Cox do the same thing in the coming months that Charter is now beginning to do, which is implement high-split upgrades to their DOCSIS 3.1 network (to improve upload speeds), which has the side effect of rendering CableCARDs inoperable because it converts to IP the OOB frequency that CableCARDs use for upstream communications. (Some cableco's, such as Alaska's GCI, are completely ditching QAM TV in tandem with high-split upgrades, taking their network fully IP.)

This article from fall 2021 indicated that Cox would play around with some high-split tests in 2022 and then "go full-blast in 2023" with a broad rollout.


My guess is that by this time next year, at least some Cox TV customers will no longer be able to use their TiVo with that service. Get ready.
 

·
COX Communications
Joined
·
2,502 Posts
All 3 Tuning Adapters rebooted 07/15/22 @ 2:08 AM MST

Serial #: SABSHNQQF - 07/15/22 @ 2:08 AM MST
Serial #: SABVRMRXX - 07/15/22 @ 2:08 AM MST
Serial #: SABWWRMXN - 07/15/22 @ 2:08 AM MST

A separate Issue: I've been having periods where all channels are freezing and the CableCARD says "Channel not Authorized" It's been happening to a relative across town also.
 

·
Registered
Joined
·
1 Posts
When Cox "updated" their system in the Phoenix metro area, it started the tuning adapters to reboot on a regular basis causing any programs being recorded or live broadcasts to be lost. I have filed a ticket with Cox and have spoken with various representatives including "corporate support" but absolutely nothing has been done by Cox to fix the issue in two and a half months!! They say they are aware and working on the issue but they can't give any updates regarding what the problem is or any fix that may be upcoming. I am fairly sure, at this time, that with the FCC ruling that cable companies no longer have to support cable cards, they are trying to get rid of them regardless if they lose customers which seems to be what Cox wants.
It is ridiculous for a company involved heavily in IT to not be able to find what a problem is and fix it. They are simply waiting for tuning adapter users to quit using them and seek programing elsewhere or, for an additional amount, rent their DVR which is not nearly as functional as the Tivo is. As this seems to be the path they are following and they will not fix the issue. I have filed a complaint with the FCC as well as the City of Phoenix and both are open as of now. The response of Cox to the FCC is the same BS they have been feeding us. However, I recommend every user with this issue file a complaint with the FCC and with the department in their city that oversees cable service. Let the Cox representatives get more paperwork and get frustrated with this issue just as we have. Simply Google FCC Complaint and follow the online complaint form instructions. The same for your city. I have determined that the City of Phoenix has put this issue on the back shelf and is not actively seeking answers such as the FCC is.
By admission of a particular Cox representative, this issue is affecting some 2000 customers that Cox would rather lose or have them get their DVR for additional income and not have to fix the rebooting issues.
 

·
Registered
Joined
·
49 Posts
By admission of a particular Cox representative, this issue is affecting some 2000 customers that Cox would rather lose or have them get their DVR for additional income and not have to fix the rebooting issues.
If I lose my cable card usage, they lose a cable customer that is paying about $200 for TV. That money will go to a streaming service that doesn’t want to mess with my TV all to extract a little more revenue.
 

·
Registered
Joined
·
9 Posts
For the past two months, the two Cisco Tuning Adaptors associated with my two TIVO's have been restarting by themselves. For a while they were synchronized i.e. they both rebooted at the same time. Now they both have a mind of their own. Every time a TA restarts, the TIVO gives up on any recordings and interrupts any viewing with messages about the TA. You get a second message once the TA restarts, also with terminated recordings.

Reboot time varies a lot. Sometimes a couple times a day, sometimes 2 or 3 times a week. Often during the 4th quarter of a Suns or Warriors basket ball game. This is getting old.

Cox has been out 4 times. Replaced both tuning adaptors and cable cards. No change. They have blamed it on noise issues, aka ingress (first guy). In house cabling - second guy who replaced every connector he could find. No change. Third guy blamed my amplifier and installed his own. Fourth guy blamed the amplifier installed by the third guy. He replaced it with a mid split amplifier. No change.

The last three guys have all declared signal levels to be good.

Problem remains with no significant change. Very difficult to test since it takes between 12 and 36 hours for a TA to reboot on its own.
Guy number 5 is now scheduled to come out. He is blaming it on the fact the first four guys were contractors where he is a real COX employee.

My head is spinning. Smells like a head end issue to me. Is it just coincidence that these problems began with the death of the 1000 series channels, increased modem speed and the death of VOD?

Any suggestions would be appreciated.
All - I will put this in a couple of posts about TiVo, Cable Card and Tuning Adaptor issues. About 5 weeks ago my TiVo did not get any live TV anymore. Tuning adapter and Cable Card could not be found by TiVo. After swapping out cards, TAs and even a brand new TiVo it turns out TiVo needs a specific frequency 110.25 in order to be able to work. For whatever reason that frequency was gone on my cable. Once that was turned back on - tata..everything worked again.
Thank you Cox Support for sticking with me and all the troubleshooting.
 

·
Registered
Joined
·
313 Posts
Question: is there any problem with disconnecting the TA if you don't care about those channels? Will the Tivo start interrupting service in order to ask you to reconnect it? I don't mind an occasional warning message as long as it doesn't upset the recording schedule.
 

·
Registered
Joined
·
49 Posts
Question: is there any problem with disconnecting the TA if you don't care about those channels? Will the Tivo start interrupting service in order to ask you to reconnect it? I don't mind an occasional warning message as long as it doesn't upset the recording schedule.
No, I have been doing that for about 4-5 months now. I miss a couple of channels but ALL of my one passes are on the channels that don't require the tuning adapter. You will get notified when you unplug it but never again unless it detects the tuning adapter again.
 

·
Tivo owner since 2007
Joined
·
29 Posts
I have another thread on this issue and may post there as well. FWIW - the specialist field tech I've been dealing with on this issue for 3-4 weeks called me this morning with an update. He said Cox has (finally) identified cause ofthe problem which is nationwide and not limited to Phoenix, Las Vegas or other markets we've identified in this thread. The engineers are now (supposedly) working on a "fix" for the issue but there is no estimate for a time frame for the fix to be operational. If I learn more, I'll post that info.
 

·
Tivo owner since 2007
Joined
·
29 Posts
Updated: I'm told the issue that has been identified is not within the Cox system but with the Cisco tuning adapter. The engineers working on a "fix" are Cisco engineers; what level of priority they have assigned to this issue is unknown but I was advised it may be a couple of months before the issue is resolved. In my mind, "a couple of months" could easily mean 2-6 months (or longer).

I have disconnected and am not using the TA with one of my Tivo boxes, so I have some certainty that my "regular" programs not on SDV channels will be recorded from start to finish on at least one of my Tivo boxes. Just this morning, I was recording the same non-SDV channel on the two Tivo's that are using the Tuning Adapters. On one box, 1:10 of a two hour program recorded. On the other box, only 16 minutes recorded. So those two Tuning Adapters lost connectivity to Cox, causing the Tivo to stop recording. The frustration continues.
 
41 - 50 of 50 Posts
Top