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COX Communications
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2,486 Posts
Discussion Starter · #1 ·
I received this email a few days ago, I never really used the service and often it was never up to date, so no real loss to me.

Heads up.
After Wednesday, June 1 your Video On Demand feature will stop working with TiVo. This means On Demand content will no longer be available.

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I'm honestly a little surprised that the Cox OnDemand app for TiVo lasted this long. Cox seems to generally follow Comcast's lead and Comcast killed their OnDemand app for TiVo nearly three years ago (summer 2019).

Wonder how many years until Cox kills QAM video, goes full IPTV and makes their TV service completely incompatible with TiVo? A few years ago (maybe in 2019?), I found an online internal slide deck from Cox showing their roadmap for future network improvements. One slide featured a timeline graphic indicating that they would ditch QAM and adopt an all-IP network in 2023 or '24. No idea if that has since been pushed back, though. Obviously, a lot has transpired in the past couple years...

On a related note, the CEO of Xperi (TiVo's parent company) was quoted in an article today saying that he expects cable operators will accelerate their pivot over to IPTV in the next two years, which would coincide with that 2023-24 timeframe.
 

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I'm honestly a little surprised that the Cox OnDemand app for TiVo lasted this long. Cox seems to generally follow Comcast's lead and Comcast killed their OnDemand app for TiVo nearly three years ago (summer 2019).

Wonder how many years until Cox kills QAM video, goes full IPTV and makes their TV service completely incompatible with TiVo? A few years ago (maybe in 2019?), I found an online internal slide deck from Cox showing their roadmap for future network improvements. One slide featured a timeline graphic indicating that they would ditch QAM and adopt an all-IP network in 2023 or '24. No idea if that has since been pushed back, though. Obviously, a lot has transpired in the past couple years...

On a related note, the CEO of Xperi (TiVo's parent company) was quoted in an article today saying that he expects cable operators will accelerate their pivot over to IPTV in the next two years, which would coincide with that 2023-24 timeframe.
NO NO NO!!!!

QAM and CableCARD will be with COX and Xfinity much longer than you 'speculate'.
 

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Veteran TiVo User
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It is much worse. They lied- it isn't JUST the VOD, which nobody cares about, but suddenly I cannot tune any of the HD channels that rely on the tuning adapter (SDV, switched digital video channels) . Those channels apparently are available but have moved to the channel number of the SD (low-def) equivalent.

For example, 1101 is Science HD. Now there is a message on the screen to manually select the same channel without the leading digit, so "101", and sure enough the HD channel (720p only, just like before, since that is what Cox thinks is HD) appears.

So it looks like Cox might be abandoning SDV? That is fine with me, since tuning adapters have caused nothing but major problems for me for many years. They constantly stop working and I have to spend countless hours trying to get them to "fix" it again and again.

But this is ONLY good if they map all the SDV channels to something always available. And in the meanwhile, my TiVo has no idea about this change, so the channel lineup is borked and I am losing all my planned recordings. I don't even know which channels are (were) SDV, since it is IMPOSSIBLE to find a listing of them anywhere (including by contacting Cox support).

I just found out about this tonight, so I will have to wait until tomorrow when I can ask TiVo if they plan to fix the lineup.
 

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But this is ONLY good if they map all the SDV channels to something always available. And in the meanwhile, my TiVo has no idea about this change, so the channel lineup is borked and I am losing all my planned recordings. I don't even know which channels are (were) SDV, since it is IMPOSSIBLE to find a listing of them anywhere (including by contacting Cox support).
I started experimenting more. It seems EVERY channel in the 1000+ range is directing me to the 1-999 range. So it isn't just SDV, it is every HD channel? So now I can't tell if it is that they are dropping SDV, or if they are dropping all SD channels. What is going on??
 

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COX Communications
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2,486 Posts
Discussion Starter · #7 · (Edited)
I started experimenting more. It seems EVERY channel in the 1000+ range is directing me to the 1-999 range. So it isn't just SDV, it is every HD channel? So now I can't tell if it is that they are dropping SDV, or if they are dropping all SD channels. What is going on??
The channel transition to the 1-999 range went very smoothly here in Phoenix. The 1000+ range was removed on a Tuesday and the TiVo guide data moved all the channels the following day on Wednesday.
According to the Tuning Adapter Diagnostic Menu, there are still 195 SDV channels, mostly everything above 100 is SDV here.
As far as the Cisco Tuning Adapter goes, all 3 of mine, automatically reboot several times per week (not sure why) often at very inconvient times like 6pm and 10pm. They have been doing this since November 2021.
 

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Channel lineup here is still wrong, unfortunately.

I contacted Cox. They are not yet getting rid of SDV.
I contacted TiVo for support by phone, it took 15 minutes to explain to the front-line tech the issue with the channel lineup. She just didn't understand. I tried explaining it several ways.

Cox Hampton Roads massively changed their channel lineup and the TiVo doesn't match.
1101 Science HD is not valid anymore, but the TiVo shows it as valid
101 is showing as Science SD on the TiVo but it is supposed to be Science HD now.
There are many channels that are like that.

They forced me to waste tons of time rebooting the TiVo Roamio and the tuning adapter. Of course, it changed nothing. Then she wanted me to "Reset to Defaults"!!!! I said absolutely not! I just need a channel lineup update! OMG. I told her I am not willing to do that, it is too risky. She said she would enter a ticket and I would hear something in 7 to 14 days. 45 min on the phone. Sigh
 

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I'm honestly a little surprised that the Cox OnDemand app for TiVo lasted this long. Cox seems to generally follow Comcast's lead and Comcast killed their OnDemand app for TiVo nearly three years ago (summer 2019).

Wonder how many years until Cox kills QAM video, goes full IPTV and makes their TV service completely incompatible with TiVo? A few years ago (maybe in 2019?), I found an online internal slide deck from Cox showing their roadmap for future network improvements. One slide featured a timeline graphic indicating that they would ditch QAM and adopt an all-IP network in 2023 or '24. No idea if that has since been pushed back, though. Obviously, a lot has transpired in the past couple years...

On a related note, the CEO of Xperi (TiVo's parent company) was quoted in an article today saying that he expects cable operators will accelerate their pivot over to IPTV in the next two years, which would coincide with that 2023-24 timeframe.

the 2 were different the Comcast version was built on the Tivo HME while Cox ws built on the sea change eodthe same software the cox rented hardware us
I'm honestly a little surprised that the Cox OnDemand app for TiVo lasted this long. Cox seems to generally follow Comcast's lead and Comcast killed their OnDemand app for TiVo nearly three years ago (summer 2019).

Wonder how many years until Cox kills QAM video, goes full IPTV and makes their TV service completely incompatible with TiVo? A few years ago (maybe in 2019?), I found an online internal slide deck from Cox showing their roadmap for future network improvements. One slide featured a timeline graphic indicating that they would ditch QAM and adopt an all-IP network in 2023 or '24. No idea if that has since been pushed back, though. Obviously, a lot has transpired in the past couple years...

On a related note, the CEO of Xperi (TiVo's parent company) was quoted in an article today saying that he expects cable operators will accelerate their pivot over to IPTV in the next two years, which would coincide with that 2023-24 timeframe.

that's because Comcast used the old Tivo HME software cox uses the same software that the boxes they lease use to access ondemand.
 

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cox uses the same software that the boxes they lease use to access ondemand.
Well, whatever they were using, the experience was majorly crappy. Everything was slow as molasses, it was hard to navigate, and the content was spare and very poor quality. Plus, of course, I believe most of the content contained unskippable commercials (am not not completely sure about that, hard to remember now).
 

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Channel lineup here is still wrong, unfortunately.
[...] She said she would enter a ticket and I would hear something in 7 to 14 days. 45 min on the phone. Sigh
And now it is Friday, and my lineup is still wrong. Last night I spent 2 hours manually figuring out all the channels, and manually changing 100 season passes (yes, many were old and those programs don't exist) and then turning off all the hundreds of 1000+ range channels.
 

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And now it is Friday, and my lineup is still wrong. Last night I spent 2 hours manually figuring out all the channels, and manually changing 100 season passes (yes, many were old and those programs don't exist) and then turning off all the hundreds of 1000+ range channels.
What a pain. Maybe consider this a sign?

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Veteran TiVo User
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And now it is Friday, and my lineup is still wrong. Last night I spent 2 hours manually figuring out all the channels, and manually changing 100 season passes (yes, many were old and those programs don't exist) and then turning off all the hundreds of 1000+ range channels.
Yesterday afternoon, TiVo FINALLY pushed a channel lineup update for Cox Hampton Roads. And for some reason, it turned off ALL the lower channels I had manually turned on, so I had to go through the whole list and set everything yet again. Strange.
 

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Yesterday afternoon, TiVo FINALLY pushed a channel lineup update for Cox Hampton Roads. And for some reason, it turned off ALL the lower channels I had manually turned on, so I had to go through the whole list and set everything yet again. Strange.
They finally responded to my ticket, saying it was resolved. The interesting part is this, which I didn't know, and the lady on the phone never mentioned:

"Thank you again for reporting this channel lineup issue. If you need to report a similar issue in the future, please visit www.tivo.com/lineup "

Which expands to: Tivo Customer Support Community
 

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My solution to Cox was to cancel them and go with YouTube TV. Happy camper. Give it a try. :)
Last I checked YouTube TV was expensive (no way to drop sports, for example, making it almost as expensive as CATV), and did not support 5.1 sound (I have a Roku Ultra 4800x). Also not sure if the DVR and "season pass" experience is on-par with TiVo. And, it doesn't have even half the channels I watch- no History Channel, no Science channel, no SciFi channel, no NatGeo channel. Total fail.
 
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