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Cox tech guy just came to my house and said Cox has gotten a number of calls from people in Rhode Island with this same problem. Shortly after midnight on the evening of Monday, June 27, 2022, both of my TiVo units (a TiVo Bolt and a TiVo Premiere) began displaying a white screen telling me to "PLEASE TRY TO CHANGE THE CHANNEL" After several unsuccessful attempts and reboots, I finally had Cox come to the house, but he was told by his managers at Cox not to touch anything while they try to figure out the problem. Is anyone else in RI or elsewhere having this problem? Has anyone spoken to TiVo about it?
Did Cox say if they would contact you when they figured it out? Are you supposed to call them back? I haven't called Tivo, but I have a Premiere and they stopped providing live support for my device.
 

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Hi my fellow RIers. I just got off the phone with Cox. Apparently, they do still have a cable card dept. The guy I spoke with a couple of days ago said they don't have the dept anymore. Typical Cox. Anyway... today, I was sent to the cable card dept who then transferred me to Tier 2 support. He generated a personal ticket for me and said he is seeing there is an issue in RI and that they are working with Tivo on it. He was nice enough, but had no new info or timeline for a fix. I told him this forum existed and it all started around the same time and we all see the same screen. He told me to share on this thread that everyone who is having this issue should call them and generate a ticket. This way, maybe both Tivo and Cox will see it as a priority if they see the number of tickets that are getting generated. I am also calling Tivo to complain about this so maybe if they get all the complaints at their end, too, it will hopefully become a priority. I don't know about you guys, but I am sick of eating my meals on my bed so I can watch live TV on my non-Tivo tv.
Please keep sharing all of your experiences, including when this gets resolved for all of us.
 

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I doubt that Cox will be pro-active enough to call me with updated info, but the Cox repair guy gave me his work number. He said he'd bring it up at their meeting. I'm wondering if anyone has contacted TiVo and asked what they are doing to solve the problem with Cox in Rhode Island.
When do they have meetings? Daily? Weekly? Monthly?
 

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I haven't because my premiere is no longer supported by Tivo
I have a Premiere also but I am calling them anyway. This is not a Premiere problem (as evidenced by the many users who have the same issue on non-Premieres.) This is a non-hardware issue between Tivo and Cox. So, I encourage everyone to call both Cox and Tivo at this point. This is ridiculous since it has been since Monday night.
 

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I just got off the phone with Tivo. The fact that I have a Premiere never even came up. I asked what they are doing about the outage with Cox in RI. He said it is something that Cox is working on. He said that Tivo provides the guides and the recordings, but does not provide the signal for the channels, which is our local Cox provider. He said they got many phone calls on Tuesday morning (since they were already closed on Monday night when it actually happened) and that I was his second call today already. He said this issue has been a "call driver" which turns into a red alert for them. He said he had called Cox and they are working on the issue. He said when it is resolved, we would get a message from Tivo, which I asked how will we see it since we cannot even get to that screen. I assume this means the white Cox screen will disappear. Hopefully, this is sooner than later. If you have the time, it wouldn't hurt for all of you to call Cox, generate a ticket, and then call Tivo just so you can get in the count of the number of people with this issue.
Wonder if we will get a prorated refund of our monthly cable card rental...LOL...I am hilarious.
 

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Sorry, I meant the # for Cox
The number on my cable bill. Don't have it handy. Ask for the cable card dept and then for a higher technical support level to start a ticket for a known issue in RI between Cox and Tivo. Don't bother explaining the whole problem or you will waste your time. You want to get to the level that can generate the ticket.
 

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If there a Cox 'Company Store' nearby, maybe it's time to ask for a 'test drive' of their Contour box until the issue is resolved! I believe they use an XG1V4(or similar) like the Xfinity X1. If you could get a 'test drive' of that particular box it might actually impress you!
I have their Contour box in my bedroom which is the only way I have been able to watch any live tv since Monday night. I prefer the Tivo interface, etc.
 

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So, I was on with Cox for about an hour this morning, and basically got the same response as the rest of you, they're saying it's TiVo's fault. My question is why is this strictly a Rhode Island outage?????? What about the TiVo owners in other states who are Cox customers????
I am guessing it is not a Tivo problem; it is most likely a Cox issue.
 

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My Cox repair guy texted me and said that the issue has been resolved. He asked me to check my channels and let him know if it was working okay, which was nice of him. When I asked the nature of the problem, he said this: "I was just told it was a software issue with TiVo Pertaining to the tuning adapter and cable card working."
That was super nice of him to follow up with you! Tivo told me they would send us a message on our Tivos when the issue was resolved, but they never did. I asked him how we would even see it unless the issue was resolved. LOL
 

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Just checked, and my three systems seem to be back to normal operation…. I stopped by the Cox Store earlier, and they insisted that replacing themCableCards was resolving the issue.. I was skeptical. Unless somebody destroyed the pairing database…. Then replacing would”fix” the issue.
Also, I seem to recall from a previous time I was pairing CableCards - repairing seemed difficult because there was a time period required to de-activate the existing card. So it was easier to deactivate/unpair, then pair with a new one.
I guess I’ll cancel my service call for tomorrow afternoon.
replacing the cable card wasn't the problem; I didn't replace mine and the issue got resolved. they just say that when they don't know any better.
 

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Exactly! How would you see any message if your screen is frozen?! And yes, it was considerate of the Cox repair guy to text me. My TiVo Bolt is still working OK now, knock on wood. A tech-savvy friend of mine who has TiVo with Verizon said something to the effect of this: Because Verizon doesn't use a separate cable card or tuning adaptor, it's less prone to problems. Apparently with Verizon, it's built in. I'm not sure if I'm recalling his words exactly. Perhaps someone with knowledge of Verizon could shed some light on this subject? I've been a faithful Cox customer for 23 years, but this latest episode has me wondering if I'd be better off switching to Verizon.
I have wanted to quit Cox, but I thought they were the only local option who had cable cards. So I thought I had to stay with them in order to keep using my Tivo (until it died a natural death anyway.) So, it is good to know if Verizon also supports Tivo.
 
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