Did Cox say if they would contact you when they figured it out? Are you supposed to call them back? I haven't called Tivo, but I have a Premiere and they stopped providing live support for my device.Cox tech guy just came to my house and said Cox has gotten a number of calls from people in Rhode Island with this same problem. Shortly after midnight on the evening of Monday, June 27, 2022, both of my TiVo units (a TiVo Bolt and a TiVo Premiere) began displaying a white screen telling me to "PLEASE TRY TO CHANGE THE CHANNEL" After several unsuccessful attempts and reboots, I finally had Cox come to the house, but he was told by his managers at Cox not to touch anything while they try to figure out the problem. Is anyone else in RI or elsewhere having this problem? Has anyone spoken to TiVo about it?
When do they have meetings? Daily? Weekly? Monthly?I doubt that Cox will be pro-active enough to call me with updated info, but the Cox repair guy gave me his work number. He said he'd bring it up at their meeting. I'm wondering if anyone has contacted TiVo and asked what they are doing to solve the problem with Cox in Rhode Island.
I am about to do that right now.Has anyone called TiVo and asked how they are addressing this outage problem that many people in Rhode Island are having with Cox? I think it will be up to TiVo to solve the problem because Cox doesn't really seem to have a full understanding of the TiVo technology.
I have a Premiere also but I am calling them anyway. This is not a Premiere problem (as evidenced by the many users who have the same issue on non-Premieres.) This is a non-hardware issue between Tivo and Cox. So, I encourage everyone to call both Cox and Tivo at this point. This is ridiculous since it has been since Monday night.I haven't because my premiere is no longer supported by Tivo
The number on my cable bill. Don't have it handy. Ask for the cable card dept and then for a higher technical support level to start a ticket for a known issue in RI between Cox and Tivo. Don't bother explaining the whole problem or you will waste your time. You want to get to the level that can generate the ticket.Sorry, I meant the # for Cox
I have their Contour box in my bedroom which is the only way I have been able to watch any live tv since Monday night. I prefer the Tivo interface, etc.If there a Cox 'Company Store' nearby, maybe it's time to ask for a 'test drive' of their Contour box until the issue is resolved! I believe they use an XG1V4(or similar) like the Xfinity X1. If you could get a 'test drive' of that particular box it might actually impress you!
I am guessing it is not a Tivo problem; it is most likely a Cox issue.So, I was on with Cox for about an hour this morning, and basically got the same response as the rest of you, they're saying it's TiVo's fault. My question is why is this strictly a Rhode Island outage?????? What about the TiVo owners in other states who are Cox customers????
That was super nice of him to follow up with you! Tivo told me they would send us a message on our Tivos when the issue was resolved, but they never did. I asked him how we would even see it unless the issue was resolved. LOLMy Cox repair guy texted me and said that the issue has been resolved. He asked me to check my channels and let him know if it was working okay, which was nice of him. When I asked the nature of the problem, he said this: "I was just told it was a software issue with TiVo Pertaining to the tuning adapter and cable card working."
replacing the cable card wasn't the problem; I didn't replace mine and the issue got resolved. they just say that when they don't know any better.Just checked, and my three systems seem to be back to normal operation…. I stopped by the Cox Store earlier, and they insisted that replacing themCableCards was resolving the issue.. I was skeptical. Unless somebody destroyed the pairing database…. Then replacing would”fix” the issue.
Also, I seem to recall from a previous time I was pairing CableCards - repairing seemed difficult because there was a time period required to de-activate the existing card. So it was easier to deactivate/unpair, then pair with a new one.
I guess I’ll cancel my service call for tomorrow afternoon.
I have wanted to quit Cox, but I thought they were the only local option who had cable cards. So I thought I had to stay with them in order to keep using my Tivo (until it died a natural death anyway.) So, it is good to know if Verizon also supports Tivo.Exactly! How would you see any message if your screen is frozen?! And yes, it was considerate of the Cox repair guy to text me. My TiVo Bolt is still working OK now, knock on wood. A tech-savvy friend of mine who has TiVo with Verizon said something to the effect of this: Because Verizon doesn't use a separate cable card or tuning adaptor, it's less prone to problems. Apparently with Verizon, it's built in. I'm not sure if I'm recalling his words exactly. Perhaps someone with knowledge of Verizon could shed some light on this subject? I've been a faithful Cox customer for 23 years, but this latest episode has me wondering if I'd be better off switching to Verizon.