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Discussion Starter · #1 ·
Cox tech guy just came to my house and said Cox has gotten a number of calls from people in Rhode Island with this same problem. Shortly after midnight on the evening of Monday, June 27, 2022, both of my TiVo units (a TiVo Bolt and a TiVo Premiere) began displaying a white screen telling me to "PLEASE TRY TO CHANGE THE CHANNEL" After several unsuccessful attempts and reboots, I finally had Cox come to the house, but he was told by his managers at Cox not to touch anything while they try to figure out the problem. Is anyone else in RI or elsewhere having this problem? Has anyone spoken to TiVo about it?
 

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Posted in the another thread re same issue, then I found this one. Same symptoms. In Middletown, 3 systems went out early Tuesday morning. Chatted with Cox to no avail. Stopped by the Cox store in Middletown and swapped the tuning adapter (no change, surprise). Have a Bolt, Premiere, and HD…. It sometimes works if I unplug the power to the tuning adapter (on the Bolt system, haven’t found a workaround on the Premiere yet… except disconnecting the coax, but then you have no tv).
 

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Cox tech guy just came to my house and said Cox has gotten a number of calls from people in Rhode Island with this same problem. Shortly after midnight on the evening of Monday, June 27, 2022, both of my TiVo units (a TiVo Bolt and a TiVo Premiere) began displaying a white screen telling me to "PLEASE TRY TO CHANGE THE CHANNEL" After several unsuccessful attempts and reboots, I finally had Cox come to the house, but he was told by his managers at Cox not to touch anything while they try to figure out the problem. Is anyone else in RI or elsewhere having this problem? Has anyone spoken to TiVo about it?
Did Cox say if they would contact you when they figured it out? Are you supposed to call them back? I haven't called Tivo, but I have a Premiere and they stopped providing live support for my device.
 

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Yep, I'm in RI and just had the Cox tech guy come to my house. Said they are working with Tivo right now to solve the bigger issue. Not sure what to do?? This is not the first time COX has had issues with TIVO. I had a Cox tech guy come out about a year ago who didn't know what a tuning adaptor was?? I had to go to the COX store and do it myself!!! Thinking of switching to FIOS.
 

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Yep, I'm in RI and just had the Cox tech guy come to my house. Said they are working with Tivo right now to solve the bigger issue. Not sure what to do?? This is not the first time COX has had issues with TIVO. I had a Cox tech guy come out about a year ago who didn't know what a tuning adaptor was?? I had to go to the COX store and do it myself!!! Thinking of switching to FIOS.
Unfortunately, I don’t think that FIOS is available “on the island” (Aquidneck)…
 

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Discussion Starter · #12 ·
Did Cox say if they would contact you when they figured it out? Are you supposed to call them back? I haven't called Tivo, but I have a Premiere and they stopped providing live support for my device.
I doubt that Cox will be pro-active enough to call me with updated info, but the Cox repair guy gave me his work number. He said he'd bring it up at their meeting. I'm wondering if anyone has contacted TiVo and asked what they are doing to solve the problem with Cox in Rhode Island.
 

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Discussion Starter · #13 ·
Has anyone called TiVo and asked how they are addressing this outage problem that many people in Rhode Island are having with Cox? I think it will be up to TiVo to solve the problem because Cox doesn't really seem to have a full understanding of the TiVo technology.
 

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Hi my fellow RIers. I just got off the phone with Cox. Apparently, they do still have a cable card dept. The guy I spoke with a couple of days ago said they don't have the dept anymore. Typical Cox. Anyway... today, I was sent to the cable card dept who then transferred me to Tier 2 support. He generated a personal ticket for me and said he is seeing there is an issue in RI and that they are working with Tivo on it. He was nice enough, but had no new info or timeline for a fix. I told him this forum existed and it all started around the same time and we all see the same screen. He told me to share on this thread that everyone who is having this issue should call them and generate a ticket. This way, maybe both Tivo and Cox will see it as a priority if they see the number of tickets that are getting generated. I am also calling Tivo to complain about this so maybe if they get all the complaints at their end, too, it will hopefully become a priority. I don't know about you guys, but I am sick of eating my meals on my bed so I can watch live TV on my non-Tivo tv.
Please keep sharing all of your experiences, including when this gets resolved for all of us.
 

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Hi my fellow RIers. I just got off the phone with Cox. Apparently, they do still have a cable card dept. The guy I spoke with a couple of days ago said they don't have the dept anymore. Typical Cox. Anyway... today, I was sent to the cable card dept who then transferred me to Tier 2 support. He generated a personal ticket for me and said he is seeing there is an issue in RI and that they are working with Tivo on it. He was nice enough, but had no new info or timeline for a fix. I told him this forum existed and it all started around the same time and we all see the same screen. He told me to share on this thread that everyone who is having this issue should call them and generate a ticket. This way, maybe both Tivo and Cox will see it as a priority if they see the number of tickets that are getting generated. I am also calling Tivo to complain about this so maybe if they get all the complaints at their end, too, it will hopefully become a priority. I don't know about you guys, but I am sick of eating my meals on my bed so I can watch live TV on my non-Tivo tv.
Please keep sharing all of your experiences, including when this gets resolved for all of us.
What # are you calling?
 

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I haven't because my premiere is no longer supported by Tivo
I have a Premiere also but I am calling them anyway. This is not a Premiere problem (as evidenced by the many users who have the same issue on non-Premieres.) This is a non-hardware issue between Tivo and Cox. So, I encourage everyone to call both Cox and Tivo at this point. This is ridiculous since it has been since Monday night.
 
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