Finally-My ugly mug
Getting a DHCP Address from the network has NOTHING to do with your DSL Service.amys13 said:I am trying to connect my series2 Tivo to a wireless network. I have Verizon DSL, a Westell Versalink 327 modem/router, and am using the Netgear USB wireless adapter available through the Tivo site.
When I configure the TCP/IP settings, it gives two separate error messages depending on my choices:
1. If I select obtain an IP address automatically, the error message states that the DHCP server cannot be found.
2. If I select use a static IP address, the error message states that the gateway cannot be found.
I have talked to tech support at both Verizon Online and Tivo and neither is sure how to fix the problem. My latest conversation with Tivo revealed an incompatability between Verizon/Westell and Tivo. They suggested that I get the DHCP Client ID from Verizon, but when I talk to Verizon they do not know what that is. Otherwise, they suggested a software download for my computer, but I am unclear how that will impact my router and/or Tivo.
I know that I can't be the only Verizon DSL customer who has tried to connect Tivo to a wireless network, so I'm hoping that someone will have advice on next steps that I can take.
I am assuming that your modem/router is wireless. The configuration you need to access is in that unit. Make sure DHCP is on. If WEP is on, you need that code. Make sure MAC Address filtering is not on. If it is, you need the MAC Address of your wireless adapter from the TiVo and authorize that address in your router/modem.