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I live in Philly and I use the DCT 2000 with my TIVO for about 4 years now. At first the serial port didn't work and then I tried it about 6 months later and it has worked fine ever since. If your's don't work call comcast ask them to send a "SIGNAL HIT" to your box and hope it activates the serial port if not use the "IR".
 
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