[tmelander]

I'm so frustrated with Tivo right now. They've made channel list changes that are completely incorrect, the guide doesn't match the live feed, starting in December, then making a bunch of changes soon thereafter that don't match the programming. I don't know where they're getting them from. I have a Bolt, am a Comcast/Xfinity subscriber in Minneapolis with nearly all the channels. So, I call in:

1) I provide a few of the channels at issue, and they tell me that's enough, that the person who's in charge of making changes will figure out the rest. That didn't happen. They changed the few channels I told them about.

2) I call back and go through pretty much the same conversation. There are so many channel wrong that I spend a LOT of time on the phone until the agent tells me this is enough, all problems will be fixed. Same story as last time. They only changed the channel listing I specifically mentioned.

3) On Friday I have all my ducks in a row. I have my Comcast channel listing, and I tell Tivo every channel they've got wrong. I got through them all, and I was pretty satisfied the problem would be resolved. Today I get a message that various other channels have moved (they haven't) and a whole bunch of the channels I had them correct in 1 and 2 above were "deleted" (they weren't, the live feed from Comcast is still the same).

As far as I can tell, Comcast made changes in December and pretty much hasn't changed its lineup since, (one exception, they had to keep Starz for a short while) yet Tivo has gone crazy making changes that don't match the programming at all.

I have no idea where they're getting this other incorrect information from. I've told them about the incorrect changes they've been making, but they appear unphased that anything larger is going on. What to do?

 

[Mr Tony]

use the report a lineup change
Report a Lineup Change

interesting that other folks with Comcast in Minneapolis havent mentioned it.

 

[JoeKustra]

I have no idea where they're getting this other incorrect information from. I've told them about the incorrect changes they've been making, but they appear unphased that anything larger is going on. What to do?

They can get incorrect information from anybody. First, get a lineup on www.zap2it.com which is 99% accurate. Using the above mentioned form, they ask "where did you get your information?". That web site uses Gracenote, so that's your source. Do not use tvguide.com since they use TiVo's data. Also, don't expect data past 8 days to be worth changing. If it's good for 8 days, live with it. Everything past that is junk and fix the first week first. My experience is if you catch an error it can be fixed in about four days. If they fix it you will get an email. When you ask for it to be fixed you get an email. Print it and write the problem on it. Good luck.

 

[tmelander]

use the report a lineup change
Report a Lineup Change

interesting that other folks with Comcast in Minneapolis havent mentioned it.

They can get incorrect information from anybody. First, get a lineup on www.zap2it.com which is 99% accurate. Using the above mentioned form, they ask "where did you get your information?". That web site uses Gracenote, so that's your source. Do not use tvguide.com since they use TiVo's data. Also, don't expect data past 8 days to be worth changing. If it's good for 8 days, live with it. Everything past that is junk and fix the first week first. My experience is if you catch an error it can be fixed in about four days. If they fix it you will get an email. When you ask for it to be fixed you get an email. Print it and write the problem on it. Good luck.

Thanks, both, but...The form wants all the problem channels. I've given them changes like asked for on the form, but they're not fixing the problem. Also, why would I give them a channel lineup that is not Xfinity's lineup directly? Other than the fact, of course, that I can't get a link that is specific to my location. Thanks, Comcast. And I have no idea what you're saying with data past 8 days. I just want the guide to reflect the programming that is on now. They don't have the channels right, so 8 days is the least of my worries.

 

[kpeters59]

Have you tried using a different Zip Code from around your area?

-KP

 

[Francorossobianco]

I'm so frustrated with Tivo right now. They've made channel list changes that are completely incorrect, the guide doesn't match the live feed, starting in December, then making a bunch of changes soon thereafter that don't match the programming. I don't know where they're getting them from. I have a Bolt, am a Comcast/Xfinity subscriber in Minneapolis with nearly all the channels. So, I call in:

1) I provide a few of the channels at issue, and they tell me that's enough, that the person who's in charge of making changes will figure out the rest. That didn't happen. They changed the few channels I told them about.

2) I call back and go through pretty much the same conversation. There are so many channel wrong that I spend a LOT of time on the phone until the agent tells me this is enough, all problems will be fixed. Same story as last time. They only changed the channel listing I specifically mentioned.

3) On Friday I have all my ducks in a row. I have my Comcast channel listing, and I tell Tivo every channel they've got wrong. I got through them all, and I was pretty satisfied the problem would be resolved. Today I get a message that various other channels have moved (they haven't) and a whole bunch of the channels I had them correct in 1 and 2 above were "deleted" (they weren't, the live feed from Comcast is still the same).

As far as I can tell, Comcast made changes in December and pretty much hasn't changed its lineup since, (one exception, they had to keep Starz for a short while) yet Tivo has gone crazy making changes that don't match the programming at all.

I have no idea where they're getting this other incorrect information from. I've told them about the incorrect changes they've been making, but they appear unphased that anything larger is going on. What to do?

I hear ya. Just happened to me this morning. I got a message that the channel lineup had changed. The message deleted two of my local channels (DC area fios) and added two channels I don't recognize. Tuning to the "new channels reveals that the channels haven't changed at all, just the guide, which is now incorrect. Never seen this one before. Wish I hadn't impulsively deleted the message.

 

[jay_man2]

I hear ya. Just happened to me this morning. I got a message that the channel lineup had changed. The message deleted two of my local channels (DC area fios) and added two channels I don't recognize. Tuning to the "new channels reveals that the channels haven't changed at all, just the guide, which is now incorrect. Never seen this one before. Wish I hadn't impulsively deleted the message.

I was impacted too. Several people have reported the mistake to TiVo, and they got the standard response of 7-10 days to fix it.

 

[MaxH42]

Thanks for posting this, I'm seeing the same thing in Maryland (DC suburbs) with 4 digital broadcast channels. Ugh. Submitted a report, but there was only space to update three channels, so I added the 4th in the additional information field.

 

[compuguy]

I was impacted too. Several people have reported the mistake to TiVo, and they got the standard response of 7-10 days to fix it.

One of my Parent's TiVo Roamio's got hit by the same thing. What's strange is their other Roamio didn't get this guide change nor did my Roamio. Just to confirm people had the guide info switch out from 505 (Switched to MeTV), 509 (Now the fox affiliate ), 513 (CBS), (517 Fox again ), and 520 (Now the Telemundo affiliate). This is bizarre to say the least.

use the report a lineup change
Report a Lineup Change

interesting that other folks with Comcast in Minneapolis havent mentioned it.

Thanks for posting this link. I've reported the the issue with the FiOS lineup as well.

 

[chg]

I am having the same issue in Northern VA near DC. Glad to see it’s a known issue and should be fixed soon. Luckily mostly repeats for next couple of weeks.

 

[NorthAlabama]

if you can download a list of local channels from your service provider's website, you can attach it to an email, along with an explanation of what happened, and send it to:

[email protected]

 

[Mr Tony]

bigger thread on the DC fios issue
DC area channel lineup

 

[schipperke]

One of my Parent's TiVo Roamio's got hit by the same thing. What's strange is their other Roamio didn't get this guide change nor did my Roamio. Just to confirm people had the guide info switch out from 505 (Switched to MeTV), 509 (Now the fox affiliate ), 513 (CBS), (517 Fox again ), and 520 (Now the Telemundo affiliate). This is bizarre to say the least.

Thanks for posting this link. I've reported the the issue with the FiOS lineup as well.

Should have come here first.. Tivo told me to reset my box, doubt that does anything. Told them I got a message of change, on both boxes but somehow they think resetting the unit will fix it

 

[schipperke]

Should have come here first.. Tivo told me to reset my box, doubt that does anything. Told them I got a message of change, on both boxes but somehow they think resetting the unit will fix it

Well I'll eat some Crow, the reset got my channel guide back to correct

 

[MaxH42]

Well I'll eat some Crow, the reset got my channel guide back to correct

Yes, well, that is probably coincidental; upon seeing this, I just did a network connect, and my channel guide no longer confuses Fox, CBS, and UniMas, they are now labeled correctly! So it was probably that the data happened to be fixed very recently, not that you did the guided setup again.

 

[schipperke]

Yes, well, that is probably coincidental; upon seeing this, I just did a network connect, and my channel guide no longer confuses Fox, CBS, and UniMas, they are now labeled correctly! So it was probably that the data happened to be fixed very recently, not that you did the guided setup again.

My other Tivo has not changed back to correct yet, even after forcing just a connection

 

[Joseph Feng]

Well I'll eat some Crow, the reset got my channel guide back to correct

I just found this thread. I am a Xfinity customer in San Jose CA. I have had this kind of problem on my Premiere XL4 for over a year, and it only seems to affect my "local" channels. I have done the reset, new cables cards, reinstalling the Tivo, reloading the channel lineup, etc. The only change was to lose some of my local channels in SD. Some of my local HD channels are missing or in the wrong places. The cable box from the cable company gets everything in the right place. Nothing from Tivo or Xfinity has fixed this problem.

 

[MaxH42]

I just found this thread. I am a Xfinity customer in San Jose CA. I have had this kind of problem on my Premiere XL4 for over a year, and it only seems to affect my "local" channels. I have done the reset, new cables cards, reinstalling the Tivo, reloading the channel lineup, etc. The only change was to lose some of my local channels in SD. Some of my local HD channels are missing or in the wrong places. The cable box from the cable company gets everything in the right place. Nothing from Tivo or Xfinity has fixed this problem.

Did you submit a ticket to TiVo support as mentioned earlier? You'll need to include the information mentioned in posts #2 & 3 in this thread.

 

[Joseph Feng]

Did you submit a ticket to TiVo support as mentioned earlier? You'll need to include the information mentioned in posts #2 & 3 in this thread.

Yes. I was also going to try another Tivo, but it got hit by the endless Clean and Delete issue (but that is a subject for a different thread).

Follow-up: I just got an email from Tivo : "...This is not a lineup issue and could be a possible issue with the device...." I've been here before, and it still is not fixed.