[Jetspeedz]

Not sure if I'm the only one, doubt it, but a week ago TiVo change the lineup and now multiple channels are screwed up I reported the channels to support no response yet. Verified with spectrum they made no channel changes in fact I can go on those channels in the program is right but the channel name is incorrect so all the recordings are screwed up.

Thanks again Tivo

 

[ThAbtO]

Tivo Customer Support Community

You need to report it here. Replies and results return in your account, and be patient.

 

[Jetspeedz]

Concur

 

[NorthAlabama]

Concur

in the meantime, there is sometimes a workaround - if spectrum offers service with the same lineup in a neighboring zip code, you can sometimes repeat guided setup using that zip code instead of your own, and restore an accurate guide - only if tivo didn't screw up the entire market and every zip code in it, though...

 

[cwoody222]

Like a Spectrum customer service agent would have any clue if someone at corporate pushed a lineup change out to their listing partners…

Don’t blame TiVo. Rovi manages hundreds of not thousands of lineups, chances are Spectrum DID change something incorrectly and Rovi just took it. Rovi doesn’t just make changes unprompted.

 

[cwoody222]

in the meantime, there is sometimes a workaround - if spectrum offers service with the same lineup in a neighboring zip code, you can sometimes repeat guided setup using that zip code instead of your own, and restore an accurate guide - only if tivo didn't screw up the entire market and every zip code in it, though...

And you can check neighboring zips at TiVo's website without rerunning guided setup.

 

[cwoody222]

Not sure if I'm the only one, doubt it, but a week ago TiVo change the lineup and now multiple channels are screwed up I reported the channels to support no response yet. Verified with spectrum they made no channel changes in fact I can go on those channels in the program is right but the channel name is incorrect so all the recordings are screwed up.

Thanks again Tivo

I don't quite understand what you're saying.

If the program names are correct and only the channel names are wrong, just change your One Passes to record on any channel.

Although what you seem to describe would be very odd.

 

[Jetspeedz]

Like a Spectrum customer service agent would have any clue if someone at corporate pushed a lineup change out to their listing partners…

Don't blame TiVo. Rovi manages hundreds of not thousands of lineups, chances are Spectrum DID change something incorrectly and Rovi just took it. Rovi doesn't just make changes unprompted.

Spectrum didn't change anything and this is not the first time or last time TiVo fumbled the guide.

This is a TiVo guide problem caused by TiVo, has nothing to do with h spectrum as much as I can't stand them.

This is not at all unusual as it has happened just less than a year ago.

Channel 75 used to be Food network. Now the guide shows channel 75 as Galavision with the guide program info for Galavision. However when you watch channel 75 it has food network programs. And they did this on half a dozen channels.

Doesn't take a rocket scientist to figure out spectrum didn't make any channel changes and it has been caused again by Tivo

 

[Jetspeedz]

in the meantime, there is sometimes a workaround - if spectrum offers service with the same lineup in a neighboring zip code, you can sometimes repeat guided setup using that zip code instead of your own, and restore an accurate guide - only if tivo didn't screw up the entire market and every zip code in it, though...

They neighboring zip also had the same TiVo lineup blunder. At this point it's just a matter of a hope and prayer they fix their own screwup

 

[cwoody222]

Spectrum didn't change anything and this is not the first time or last time TiVo fumbled the guide.

This is a TiVo guide problem caused by TiVo, has nothing to do with h spectrum as much as I can't stand them.

This is not at all unusual as it has happened just less than a year ago.

Channel 75 used to be Food network. Now the guide shows channel 75 as Galavision with the guide program info for Galavision. However when you watch channel 75 it has food network programs. And they did this on half a dozen channels.

Doesn't take a rocket scientist to figure out spectrum didn't make any channel changes and it has been caused again by Tivo

How do you know Spectrum didn't do this? Cause some customer service agent said so?

Maybe the change was meant for another zip code and Spectrum messed up.

Maybe the change is coming shortly and Spectrum changed it early.

Maybe Spectrum just messed up some other way.

Spectrum are a bunch of morons in every other regard.

Why are you so SURE TiVo made this change completely unprovoked?

(Note: TiVo doesn't even make lineup changes, Rovi does. TiVo just consumes lineups provided by Rovi.)

 

[Jetspeedz]

If you can't comprehend what I wrote then I can't help you.

You can keep blaming spectrum until you're blue in the face but it does not change the fact spectrum did not make the change.

 

[cwoody222]

If you can't comprehend what I wrote then I can't help you.

You can keep blaming spectrum until you're blue in the face but it does not change the fact spectrum did not make the change.

How do you know that?

Why do you think that TiVo (Rovi) just haphazardly would make random changes to your zip code without being prompted by the provider?

Clearly a mistake was made. Why isn't it at least as likely that Spectrum pushed an incorrect change than TiVo just randomly decided to do something for no discernible reason.

 

[Enotme]

How do you know that?

Why do you think that TiVo (Rovi) just haphazardly would make random changes to your zip code without being prompted by the provider?

Clearly a mistake was made. Why isn't it at least as likely that Spectrum pushed an incorrect change than TiVo just randomly decided to do something for no discernible reason.

Your speculation that Spectrum made the change does nothing to help people who've experienced this channel lineup problem.

It's like speculating how the fire started while the house is burning down.

From my experience, I believe what may be happening is someone may be submitting incorrect lineup change requests.

I know this because I've submitted multiple change requests & had the corrections made only to have those changes revert back to the previous erroneous channels a few days later.

Tivo once sent me an email implying it's the customers' responsibility to make them aware of lineup errors.

I strongly disagree.

Rovi may be responsible, but we're not Rovi customers. We're TIvo customers & Tivo charges us to provide us with Program Guide information.

Program Guide info which is crucial to Tivo functionality.

Essentially, Tivo is charging us for a faulty or inferior product as far as guide info is concerned & locking us into that guide info so that we can't use other, publicly available sources.

This has to stop.

I can accept an occasional hiccup, but this problem is blatently recursive.

Even filling the form to request a change is unnecessarily cumbersome AND there's no way to simply save a form to resubmit it.

I stand by Tivo, but this SUCKS

 

[cwoody222]

If it was purely TiVo/Rovi’s fault the problems would be way more widespread.

But they’re not.

The problems can be loud on forums like this when they happen. But for the vast majority of customers the guide is correct and works to record their shows.

If you’re having large repeated issues it’s likely a unique issue. Not a widespread breakdown of the process.

 

[Enotme]

If it was purely TiVo/Rovi's fault the problems would be way more widespread.

But they're not.

The problems can be loud on forums like this when they happen. But for the vast majority of customers the guide is correct and works to record their shows.

If you're having large repeated issues it's likely a unique issue. Not a widespread breakdown of the process.

If it was purely TiVo/Rovi's fault the problems would be way more widespread.

But they're not.

The problems can be loud on forums like this when they happen. But for the vast majority of customers the guide is correct and works to record their shows.

If you're having large repeated issues it's likely a unique issue. Not a widespread breakdown of the process.

*unique* by definition would mean that only one customer is experiencing this.
This existence of this thread alone proves that is not true.

Another reason complaints may not be as prevalent or widespread as you'd expect is possible people abandoning TiVo for streaming solutions.

Rather than arguing these theoretical points, I respectfully suggest you focus your effort elsewhere & be more productive.

Your input here, as is, isn't helping & only serves to muddle the thread.

If you're not experiencing this problem I'm happy for you.

For those of us who are, or have been, it's incredibly frustrating.

 

[cwoody222]

*unique* by definition would mean that only one customer is experiencing this.
This existence of this thread alone proves that is not true.

A thread with a total of two customer complaints and five participants, two of whom are you and me.

This existence of this thread really doesn't prove anything.

Also, "unique" does not mean "one". I have no doubt both complains on this thread are valid. But they could (and I believe they are) be unique issues and not indicative of any larger issue(s) affecting the masses.

 

[Enotme]

A thread with a total of two customer complaints and five participants, two of whom are you and me.

This existence of this thread really doesn't prove anything.

Also, "unique" does not mean "one". I have no doubt both complains on this thread are valid. But they could (and I believe they are) be unique issues and not indicative of any larger issue(s) affecting the masses.

You're not helping

...and I wonder why you've taken such a strong defensive position when you, admittedly, have no experience with the problem.

 

[Jetspeedz]

You're not helping

...and I wonder why you've taken such a strong defensive position when you, admittedly, have no experience with the problem.

\

Hit the ignore button like it did. He is a buffoon who is a tivo sympathizer who spreads lies and false information.

I'm only responding to you and others who have common sense and can comprehend.

Tivo contacted me and apologized for their mistakes. Spectrum had nothing to do with any of this. I'm not a fan of spectrum believe me. It was all 100% Tivo at fault for making the lineup changes by accident according to the Tivo rep. I have a dozen case numbers I'm happy to share with you. Just send me a PM and you can use them as reference if it happens to you after you confirm your cable provider didn't make changes which I did.

It was also not isolated to me, it affected a lot of people but not everyone has an account on this forum or will care to submit a channel lineup change. This went on for about a month with changes being made and fixed after I reported them each time. I have a Tivo reps direct contact which I can share with you if this happens again. Rest assured this was a Tivo problem created by Tivo, had nothing to do with Rovi or Spectrum. Now does this mean in the future it will be the same, who knows, one can only hope Tivo doesn't do this again, but when Tivo admits they screwed the pooch, take it for face value.

Happy Holidays

 

[Enotme]

\

Hit the ignore button like it did. He is a buffoon who is a tivo sympathizer who spreads lies and false information.

I'm only responding to you and others who have common sense and can comprehend.

Tivo contacted me and apologized for their mistakes. Spectrum had nothing to do with any of this. I'm not a fan of spectrum believe me. It was all 100% Tivo at fault for making the lineup changes by accident according to the Tivo rep. I have a dozen case numbers I'm happy to share with you. Just send me a PM and you can use them as reference if it happens to you after you confirm your cable provider didn't make changes which I did.

It was also not isolated to me, it affected a lot of people but not everyone has an account on this forum or will care to submit a channel lineup change. This went on for about a month with changes being made and fixed after I reported them each time. I have a Tivo reps direct contact which I can share with you if this happens again. Rest assured this was a Tivo problem created by Tivo, had nothing to do with Rovi or Spectrum. Now does this mean in the future it will be the same, who knows, one can only hope Tivo doesn't do this again, but when Tivo admits they screwed the pooch, take it for face value.

Happy Holidays

Thanks for the info.

I have nearly as many historical case numbers as you, but found a way around it previously.

Since Spectrum provides multiple channels for most content, I resorted to unFavoriting the bogus channels & only recording from my Favorite channels.

That worked for more than a year.

This past Sunday, I eventually noticed it was happening again and I couldn't use my workaround.

I submitted the Lineup Change form & in the mean v time searched to see if anyone else was experiencing this.

That's what brought me here.

Thanks, BTW, for posting your results & effectively, CLOSING the thread. I get annoyed with threads that share all of my problems symptoms, but are left dangling.

(I completely understand why this happens, but it may trigger reinventing the wheel behavior for enthusiasts such as myself who won't give up easily)

I'll see if my current problem pops up again after it is fixed & if it does I'll seek you out for more info.

Thanks again for taking the time to make a helpful Post.

This time,

 

[Jetspeedz]

Glad to help. Unfortunately Tivo is not perfect but I would rather deal with Tivo than other DVR. I was shocked by the number of changes tivo had made during that period and it was all in error. I like you set up my recording only on my favorite channels. Good luck