Channel Lineup Messed up for Comcast

45493 Views 170 Replies 65 Participants Last post by uurf, Mar 31, 2009

dcabbar

Discussion Starter · Oct 14, 2007

Hi,

I just activated Comcast with Tivo HD Series 3, and went through the regular Tivo setup, i.e. selected Comcast as the provider, it showed me one channel (Food network) and asked if it was correct, and I said Yes. Then it went ahead and downloaded info from Tivo.

I can receive channels fine (including HD channels), but channel lineup is messed up for some HD channels.

For example, 709 in Guide (channel list when you hit guide) is shown as KQHD and it is correct.

But, 722 is shown as HDT (Discovery HD) in Guide, but when you select it, you see ESPN2 HD.

730 is shown as HBOHDP, but it actually is Discovery HD.

Am I doing something wrong here? Any idea how I can fix this?

Thanks a lot for your help.

1 - 20 of 171 Posts

Icarus

· #2 · Oct 14, 2007

You may not be doing anything wrong. Here's how to check.

Go to zap2it.com and put in your zip code and select your cable system lineup. If it's correct there, and wrong on your tivo, you can try repeating guided setup on the tivo. If you have 9.1 software on your S3, you can just do the channel lineup part of guided setup by pressing enter from Tivo Central/Messages And Settings/Channels/Channel List (See the prompt on the bottom of that screen.) If not, you can repeat Guided Setup from Tivo Central/Messages and Settings/Restart or Reset System/Repeat Guided Setup.

During guided setup, it can usually deduce your lineup by asking one question. But you can tell it to try another channel if you want to.

If it's incorrect in both places, submit a lineup trouble report and it will be fixed in a few days. You'll get a message when there are lineup changes downloaded to your box.

http://customersupport.tivo.com/LineUpForm.aspx

The other thing that might help is to post which Comcast system you get and people that read this and are on the same system might also be able to help you. Usually the cable companies post their channel lineups on their web site, so you can check that too, to try to figure out if one of the answers is confusing tivo.

-David

See less See more

dcabbar

Discussion Starter · #3 · Oct 14, 2007

It looks like it is wrong on zap2it.com as well.

I am on Comcast Digital in Mountain View, CA and as I mentioned 722 is listed as HDT on zap2it.com as well, but when I go to that channel, I get ESPN2HD.

Am I the only one getting this?

Thanks.

Icarus

· #4 · Oct 14, 2007

dcabbar said:
I am on Comcast Digital in Mountain View, CA and as I mentioned 722 is listed as HDT on zap2it.com as well, but when I go to that channel, I get ESPN2HD.

I guess I missed where you said that you checked zap2it.com in the OP.

Since you're in Mountain View, I think they would already know if they had a lineup problem there.

Did you repeat guided setup?

I looked at the comcast web site. There's 2 lineups for Mountain View listed, but they both have Discovery HD on 722. I did see a message saying they are in the process of changing the lineup in "my area". But, tivo should match what you see on zap2it.com.

-David

dcabbar

Discussion Starter · #5 · Oct 14, 2007

Actually,

Lineup on Tivo Guide & Zap2it.com & Comcast.com sites are all same. But, as I mentioned before, 722 is shown as HDT on all, but when I type in this number I get ESPN2, likewise 730 is listed as 730, but I get NGC???

Really weird...

Icarus

· #6 · Oct 14, 2007

dcabbar said:
Actually,

Lineup on Tivo Guide & Zap2it.com & Comcast.com sites are all same. But, as I mentioned before, 722 is shown as HDT on all, but when I type in this number I get ESPN2, likewise 730 is listed as 730, but I get NGC???

Really weird...

Yes, that is pretty strange. Perhaps a call to comcast is in your future? (To see if they changed the lineup in your part of Mountain View .. there was that message about the lineup being changed. Maybe the fact that they have two Mountain View lineups listed, with identical channel mappings is a mistake?)

Do you have any other HDTVs in the house without tivos? (Just to check what's on 722 and 730 on those and what the guide says on them?)

-David

dcabbar

Discussion Starter · #7 · Oct 14, 2007

Well, I have seen 3 calls to Comcast in my past

There is something really weird going on, comcast verified the channel lineup and the problem. They will be sending someone in.

Thanks a lot for your help.

StickyC

· #8 · Nov 1, 2007

FWIW - I'm having channel lineup issues as well. I'm with Comcast Digital in San Jose.
Some of my symptoms:
I've got two channel 725's in my guide, one is ESPN, one is NFLHD.
727- listed as universal HD, but I think it's the golf channel
728- listed a Golf/VS, but shows MTV content
729- listed as HBOHD, shows HBOHD
This all happened after I got the upgrade. It's difficult to tell what's what because neither zap2it or comcats shows the premium channels in their online guides that I could find.

Tried doing the basic setup and things are still whacked. I hate to start from scratch, I've got a ton of programming and passes set up.

so very very fed up with Comcast.

See less See more

lindrone

· #9 · Nov 1, 2007

I'm seeing this as well. I can't get the right channel guide data at all.

A little more detail from my side, since I just got my TivoHD, and I don't have any previous channel data.

723 - ESPND = ESPN HD = no guide data at all on this channel
724 - ESPN = ESPN2 = shows ESPN's channel data
725 - ESPN2 = I don't even know what this channel is = showing ESPN2's channel data

So the actual ESPN1 channel has no programming guide....

It's really annoying. I'm thinking about using San Francisco's Comcast guide instead. It seems to correspond with the correct channels.

See less See more

CosmoGeek

· #10 · Nov 1, 2007

Hey dcabbar, I'm also in Mountain View, CA 94040 (on Sleeper east of Grant Rd.)

Yesterday I received the following lineup change message from Tivo:

Added:
738 USAHD
746 HGTVD
754 DSCHD
758 HSTRYHD
780 HBOHD
783 MAXHD
785 SHOWHD
788 STARZHD

Deleted:
722 HDT
730 HBOHDP
732 MAXHDP
734 STRZHDP
736 SHOWHDP

Moved:
From 715 to 757 NGCHD
From 718 to 734 AETVHD
From 719 to 740 MOJOHD
From 721 to 728 GOLFVS
From 723 to 724 ESPNHD
From 724 to 725 ESPN2HD
From 726 to 737 TNTHD
From 727 to 739 UHD
From 728 to 772 MTVHD

However, I'm still getting the old lineup. This includes HDT on 722 which was what your original post was about. I checked the Comcast web site and they have the new lineup listed. I guess I'll call Comcast to see what is up. I was wondering where you were located and if you have the same issues with the new lineup?

See less See more

lindrone

· #11 · Nov 1, 2007

I went to Comcast's website and checked the lineup. When I enter my address, I get two drop downs of "Mountain View", and selecting the different Mountain Views gives me a slightly different list.

One list has the old channel line-up, and one has the new one.... Not sure what's going on here...

lindrone

· #12 · Nov 2, 2007

I changed my listing to use a San Francisco Comcast listing for now. It seems to work, and all the channels seem to be more accurate than the Mountain View guide at the moment.

jlib

· #13 · Nov 2, 2007

CosmoGeek said:
...However, I'm still getting the old lineup.

Wow, I had thought my problem was local. This is probably a slightly different issue from the original poster's but I think it is the same as yours. From what I have been able to make out by visiting the local Comcast office and talking to someone in the know (I can't call local office directly, I just get the know nothing Bay Area call center), there is a proposed channel migration and addition but it isn't happening until 11/15. TiVo jumped the gun and applied the change at the end of October. So, all the moved and new HD channel numbers began being populated with guide data but Comcast has not turned them on yet. All the old still active channels lost all guide data. Season Passes on the non-local HD channels will now fail. You might want to manually add SD backups in the short term.

See less See more

jrm01

· #14 · Nov 2, 2007

Unfortunately this happens when there is a lineup change. My guess is that the cable company supplies the change to Trib Media without an effective date (or provides one that Trib ignores) and the change gets done too soon. Everytime my local cable company adds a new channel (not often enough) I get the Tivo message several weeks before the channel is actually active.

dper

· #15 · Nov 2, 2007

Same thing happened to me here in the Salinas area (93908) Seems like it's the typical
Comcast screw-up by providing Trib media with the 11/15 changes prematurely.

Tivo Tech help says that the only lineup they have for this area is the one just provided by Trib. I guess we'll have to wait until the 15th, and hope that this straightens itself out.
Irritating not having any guide or info on the channel that you're actually watching, but you can get that info by going to the new lineup channel, even though there is no picture.

StickyC

· #16 · Nov 2, 2007

Interestingly, I notice that Zap2It has updated and now matches my whacked channel listing (note that they have 2 channel 725's also)

http://tvlistings.zap2it.com/tvlist...5117&setMyPreference=false&lineupId=CA04437:X

jlib

· #17 · Nov 2, 2007

jrm01 said:
Unfortunately this happens when there is a lineup change...

Ah, OK. I was wondering if that was standard procedure. I have already resigned myself to just go with the flow. At least it is nice to get 4 new HD channels and still no mention of unwanted SDV looming yet.

patrickthickey

· #18 · Nov 2, 2007

Exactly as others described.

And yet, we STILL do not receive ABC-HD via the cable cards, only via the free and clear QAM process (without cable cards).

Nothing like being in the 124th DMA.

regards,

patrick

JanS

· #19 · Nov 3, 2007

CosmoGeek said:
Hey dcabbar, I'm also in Mountain View, CA 94040 (on Sleeper east of Grant Rd.)

Yesterday I received the following lineup change message from Tivo:

Added:
738 USAHD
746 HGTVD
754 DSCHD
758 HSTRYHD
780 HBOHD
783 MAXHD
785 SHOWHD
788 STARZHD

Deleted:
722 HDT
730 HBOHDP
732 MAXHDP
734 STRZHDP
736 SHOWHDP

Moved:
From 715 to 757 NGCHD
From 718 to 734 AETVHD
From 719 to 740 MOJOHD
From 721 to 728 GOLFVS
From 723 to 724 ESPNHD
From 724 to 725 ESPN2HD
From 726 to 737 TNTHD
From 727 to 739 UHD
From 728 to 772 MTVHD

However, I'm still getting the old lineup. This includes HDT on 722 which was what your original post was about. I checked the Comcast web site and they have the new lineup listed. I guess I'll call Comcast to see what is up. I was wondering where you were located and if you have the same issues with the new lineup?

I'm in the same pickle. I updated to 9.2 recently and also got this "lineup" change mail as well. I'm in Santa Clara (CA).

The channel that I've payed the most attention to so far has been Showtime HD. It's coming in on 736 (old location), but has NO Guide info (which tracks with what others here in this thread are saying), but the Guide info is at 785 (IIRC I'm assuming from the lineup change mail here) and no signal. So, I use the Guide info from 785 and then shift it by 3 hours!! Argh! I haven't needed to record ShoHD yet, but will this Sunday (Dexter!)...

Perhaps by then the Chicago Trib stuff will be all in sync??? Hoping...

Cheers,
--jans

lindrone

· #20 · Nov 3, 2007

If the above info is right, I would guess that it won't be "fixed" until November 15th when they actually perform the channel switchover?

I changed the Tivo to use the San Francisco area guide instead, which seems to correspond with all of my channels. Have you looked into doing that temporarily?

1 - 20 of 171 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.