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Discussion Starter · #1 ·
I just bought a new Tivo HD and upgraded the hard drive to 500GB using winMFS with no problems. I had Charter from Newtown Connecticut come out and they installed two Scientific Atlanta single stream cable cards.
I can receive almost all of my premium channels (HBO, Showtime ) except MaxHD, StarzHD, UNIHD and TNTHD where i get the MMI screen and a notice "to activate this service please call your cable provider". The screen shows a cablecard number and a host ID.
I researched this on Tivo's web site and i have verified that the cards are not "paired" with my TivoHD and therefore will not receive these particular channels because they are copy protected.
I have had two very long phone calls with Charter who are clueless and have no idea what i mean by "pairing" the cards. At one point they said Tivo would have to do it. (BTW they seem to gave offshored their support to the Phillipines).
They are now insisting a need a technician to come to my house since the cards cannot be paired over the phone - does anyone know if this is just BS?

Thanks in advance
 

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Discussion Starter · #7 ·
On my first call with Charter they confirmed i am enabled to receive those channels. They even removed and re-enabled them and hit my cards but no luck.

I am convinced it is a pairing issue, i will try calling again and asking for the video group or a cablecard specialist.

This is highly frustrating, especially since i am planning to replace 3 more 8300HDs with TivoHD
 
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