[Wamzimus]

I got a new router and my Tivo premiere will not connect. Fails while negotiating. Spent hours on the phone with Tivo and the router manufacturer to no avail. Tivo said "your Tivo is broken". The Tivo works fine other than I cannot update the guide. Is there anyway to download the tivo guide to a USB and transfer manually?

 

[JoeKustra]

No.

Fails while negotiation. Does that mean during a service connection? Does it connect to YouTube or other service? What model is your new router?

There's a network internet test under Networking. Does that pass?

 

[ThAbtO]

What is the IP address of this route?

 

[kpeters59]

What is the IP Address of the TiVo?

Is DHCP turned on?

-KP

 

[ThAbtO]

Something to try is to set in network options, set the Global and DNS servers to the IP address of your new router.

 

[Wamzimus]

No.

Fails while negotiation. Does that mean during a service connection? Does it connect to YouTube or other service? What model is your new router?

There's a network internet test under Networking. Does that pass?

-Clean router Pro. I set up static ip and opened all of the ports tivo reccommended. When I set router to relaxed filtering and turn off VPN blocking the DNS and TCP tests pass but fails to connect - Failed While Negotiating. N17 error.

 

[Wamzimus]

What is the IP address of this route?

-192.168.2.39

 

[ThAbtO]

Tivo normally connects to the router at 192.168.1.1.

 

[Wamzimus]

-192.168.2.39

- that is for the tivo

 

[Wamzimus]

Tivo normally connects to the router at 192.168.1.1.

ok, my router is 192.168.2.1

 

[Wamzimus]

Something to try is to set in network options, set the Global and DNS servers to the IP address of your new router.

just tried it and still errors. Do i keep subnet mask at 255.255.255.0?

 

[ThAbtO]

Yes.

just tried it and still errors. Do i keep subnet mask at 255.255.255.0?

 

[Wamzimus]

ok, my router is 192.168.2.1

is there a way to change this or change the ip that tivo connects to?

 

[shwru980r]

just tried it and still errors. Do i keep subnet mask at 255.255.255.0?

Do you have connectivity to the internet with any other device connected to this router?
Have you tried watching a youtube video on the premiere?
Have you rebooted the router and the Tivo since making the last change?

 

[kpeters59]

I set up static ip

Set it to DHCP to verify it's properly communicating with the Router.

-KP

 

[Wamzimus]

Do you have connectivity to the internet with any other device connected to this router?
Have you tried watching a youtube video on the premiere?
Have you rebooted the router and the Tivo since making the last change?

Everythng else in my house connects to the new router, - computers, chromcast, sprinkler controller, thermostat, ect...

I just watched a youtube video on the premiere now.

several reboots have been done to the router and tivo while troubleshooting.

 

[Wamzimus]

Set it to DHCP to verify it's properly communicating with the Router.

-KP

-I connected to and watched a you tube video based on reccomendation from another reply. It seems to be communicting with the router. would the DHCP make a difference?

 

[kpeters59]

If you can connect the TiVo directly to the Router, put the Router in Bridged Mode, reboot it, set the TiVo to DHCP and see if it can connect after that.

-KP

 

[kpeters59]

Is this a separate Modem/Router combo?

Plug the TiVo directly in to the Modem, then try it like that.

What are all the Model Numbers involved in this?

-KP

 

[ajwees41]

-I connected to and watched a you tube video based on reccomendation from another reply. It seems to be communicting with the router. would the DHCP make a difference?

was youtube through the youtube tivo app?