I've been on the phone with Xfinity probably 10 hours. Here's what we've/I've tried:
- 5 different CableCARDs, including one sent in the mail.
- two different refurbished lifetime TiVo Bolts (one on old firmware, one on new) that were bought a few years ago but have never before been put into service by me (they're both activated according to TiVo's site).
- swapped cables after the splitter, between TiVo and the modem (modem works fine on either cable),
- three different splitters (Holland brand and the Xfinity tech also swapped in another),
- two different locations (beach house and primary house, 60 miles apart), with appropriate CableCARD from the local Xfinity stores. Xfinity wanted me to do this test to rule out that both TiVos weren't bad. Since I got the same errors at both locations, two bad TiVos can't be ruled out.
- a cable amp, placed before and after the splitter. I tried this, not Xfinity, it's a decent one, a Tru Spec CDA-1A.
Results:
No channels, the V53 error.
Some statuses from the CableCARD menu (from my most recent attempt):
CableCARD CA Screen - Status: Ready
CableCARD DAVIC Info - Status: Locked
CableCARD CP Info - Auth Status: CP Auth Received
DVR Diagnostics for the four tuners typically say
Signal Strength 90% or 95% depending on house, with a SNR of 36 or 38 dB.
Signal Lock: Yes
Program Lock: No
When I contacted TiVo, the rep said he sees this all the time and was adamant that this is an Xfinity authorization problem.
I want to put these old TiVos to use, especially this summer with the Olympics. I have a second in-home visit scheduled on Wednesday (another $100 charge?). I'm already into Sunk Cost Fallacy territory, and way outside the TiVo return windows.
Does anyone recognize something that we may have missed? Neither house is in a good area for OTA, but I guess that's the next thing I can try, with an amplified antenna.
- 5 different CableCARDs, including one sent in the mail.
- two different refurbished lifetime TiVo Bolts (one on old firmware, one on new) that were bought a few years ago but have never before been put into service by me (they're both activated according to TiVo's site).
- swapped cables after the splitter, between TiVo and the modem (modem works fine on either cable),
- three different splitters (Holland brand and the Xfinity tech also swapped in another),
- two different locations (beach house and primary house, 60 miles apart), with appropriate CableCARD from the local Xfinity stores. Xfinity wanted me to do this test to rule out that both TiVos weren't bad. Since I got the same errors at both locations, two bad TiVos can't be ruled out.
- a cable amp, placed before and after the splitter. I tried this, not Xfinity, it's a decent one, a Tru Spec CDA-1A.
Results:
No channels, the V53 error.
Some statuses from the CableCARD menu (from my most recent attempt):
CableCARD CA Screen - Status: Ready
CableCARD DAVIC Info - Status: Locked
CableCARD CP Info - Auth Status: CP Auth Received
DVR Diagnostics for the four tuners typically say
Signal Strength 90% or 95% depending on house, with a SNR of 36 or 38 dB.
Signal Lock: Yes
Program Lock: No
When I contacted TiVo, the rep said he sees this all the time and was adamant that this is an Xfinity authorization problem.
I want to put these old TiVos to use, especially this summer with the Olympics. I have a second in-home visit scheduled on Wednesday (another $100 charge?). I'm already into Sunk Cost Fallacy territory, and way outside the TiVo return windows.
Does anyone recognize something that we may have missed? Neither house is in a good area for OTA, but I guess that's the next thing I can try, with an amplified antenna.
