I have a TiVo Series 3 HD since last year on BrightHouse in Melbourne. No problems, until 2 nights ago. In my house, I have 2 Series3 HD and one TV with CableCards. All 3 devices are hosed (good thing, as I know Brighthouse has done something bad). I decided to debug my TV first, as I know what i am looking at is not being influenced by TiVo software. My TV has the option to show all the channels available for tuning on the CableCard. As it stands now, whatever Brighthouse has done has caused the lineup to be hosed. Its like some of the channels are there and some of them are not. Further, there are no channels beyond 500. On my TiVo's, the lineup is correct, however, if you tune to any of the channels that are hosed on my TV, the TiVo simply states its looking for a channel, but cannot find one.
I have called Brighthouse twice. The have sent hits to all cards. I saw the EMM click up, but for some reason, the EMMs are not constantly streaming. I get no ECM at all. They are now telling me they will have to send someone out. Overall, its ridiculous, because ALL cards stopped working on the same day. The problem is obviously on their end.
A year ago when I first set everything up, I when through similar pains. In my case, for example, BrightHouse claimed I was authorized to receive content, but in actuality, only my TV was authorized. They have to go into each CableCard and authorize the HD content. That took 2 truck rolls plus a competent "home office" operator that talked to the tech when they got there. If they do not authorize each CableCard, you will not get any HD channels at all!
So, now I am in your same position. Brighthouse has done something to affect all the cards in my house. They are all in the same hosed stated, with incorrect channel lineup, and are not streaming EMM or ECM (I do receive EMM when they hit the cards, but it never streams). All in all, very dissapointed.
Has anyone else seen similar issue in Melbourne?
I have called Brighthouse twice. The have sent hits to all cards. I saw the EMM click up, but for some reason, the EMMs are not constantly streaming. I get no ECM at all. They are now telling me they will have to send someone out. Overall, its ridiculous, because ALL cards stopped working on the same day. The problem is obviously on their end.
A year ago when I first set everything up, I when through similar pains. In my case, for example, BrightHouse claimed I was authorized to receive content, but in actuality, only my TV was authorized. They have to go into each CableCard and authorize the HD content. That took 2 truck rolls plus a competent "home office" operator that talked to the tech when they got there. If they do not authorize each CableCard, you will not get any HD channels at all!
So, now I am in your same position. Brighthouse has done something to affect all the cards in my house. They are all in the same hosed stated, with incorrect channel lineup, and are not streaming EMM or ECM (I do receive EMM when they hit the cards, but it never streams). All in all, very dissapointed.
Has anyone else seen similar issue in Melbourne?
