CSR roulette. I had an issue with Charter where the cable card was activated but not the TA, its one of them deals try, try, try again.
Cable Card Swap
I'm swapping cable cards from my Tivo Premiere to my new Premiere Elite. I had to call my local cable company (Insight Communications, Lex KY), and of course, they are completely inept at dealing with Cable Cards. The guy re-paired, and sent out a hit. Some channels are working, and some aren't. I don't have any premium channels. The channels that aren't working seem to be completely random. Several HD channels, for instance seem to be borked, but at least one other that I was able to get to worked just fine.
When I set the Premiere up, I had this same problem. I called Tivo, and they walked me through the menu and found the problem in a couple minutes. Unfortunately, I'm currently stuck loading the first update. My cable company closes in about 20 minutes. Don't guess anyone has any ideas on what to tell them, do they? Otherwise, I'll just have to hope this update is installed in the next couple minutes.
When I set the Premiere up, I had this same problem. I called Tivo, and they walked me through the menu and found the problem in a couple minutes. Unfortunately, I'm currently stuck loading the first update. My cable company closes in about 20 minutes. Don't guess anyone has any ideas on what to tell them, do they? Otherwise, I'll just have to hope this update is installed in the next couple minutes.
