Bright House w/o cable Co's Box and bundle packages

pileosnafu said:

Has anyone been able to get BHN keep you in a bundle package w/o having their cable box? I have tried multiple rounds on the phone, and in person. Just wrote a 7 page letter to to office of the president with about 2 pages being dedicated to TiVo issues and the FCC rules from Aug '10. (I had a few other issues )

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Bright House essentially discount's the bundle price by $8.00 to account for the fact that you are providing your own retail equipment to receive their service. They don't explicitly show the discount on the bill. I can provide more details if you need them.

I am getting the same run around right now. Did you ever get any traction? They keep telling me I will lose my bundle pricing if I use a Tivo instead of their DVR, which seems to be exactly what the FCC says they can't do....

I've got a combo package with Brighthouse (no phone, though) and have never had a BHN cable box, always TiVos and CableCARDs.

Tell them you no longer want their DVR and want a standard cable box instead and see if they allow you to retain your bundle pricing. (it should actually be cheaper) If they allow that then tell them instead of the cable box you would like a CableCARD. The FCC requires that they supply you with a CableCARD in lieu of a cable box if you request it. Don't mention that you'll be using the CableCARD for a TiVo.

If it's a DVR should knock off $18 $8 for own equipment and $10 for DVR service, then of course you pay for the cable card.

I just leave it in a closet. Am interested to know if we can return it but they claimed a cheaper overall bill

I got them to transfer me to a different promo after getting an install and turning in my box - it did take several calls to someone's direct line I got after complaining to the President of Customer Care and filing and FCC complaint that they had to reply to - but it can be done. Every general support person told me it could not be done but if you elevate it you might get results.