Bolt?? Tuning Adapter?? Missing Channels?? Spectrum Uninterested??

1067 Views 3 Replies 3 Participants Last post by kad7777, Nov 26, 2019

Tommy123

Discussion Starter · Nov 14, 2019

TiVo Bolt with tuning adapter and cable card worked since installed approx two years ago. Out of nowhere, one month ago I started missing most of the premium channels and some other channels. I've had techs out 4 times now to no avail. After the first two I followed the advice on another thread and filed a complaint with the FCC as Spectrum appeared uninterested in isolating the problem. Spectrum has changed the tuning adapter three times and the cable card once. They've changed connectors, splitters and put in a signal booster to no avail. The problem is that the channels, at random, reappear mysteriously. More often than not, however, they go and stay missing even after multiple resets of the both the Bolt and the tuning adapter. Any help would be appreciated. P.S. even though Spectrum has "elevated" the issue, the senior managers are less than responsive in resolving this issue.

P.P.S. I'm also frustrated with TiVo itself as they are also uninterested in assuring these issues are not frustrating their customers. I'm actually considered dumping TiVo and going to streaming and maybe one Cable company provided DVR.

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UCLABB

· #2 · Nov 14, 2019

You haven’t described the problem clearly. What do you mean by “missing channels”? When you tune to the channel, is there a message displayed or just a blank screen?

In general, if you are getting a message that the channel is not available on some channels that you should get, this is a tuning adapter problem. I just went through this myself. Even though I regularly reboot the TA, I’ve had to reboot it again.

The only advice I can give you is to stay after Spectrum until they get it working.

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Tommy123

Discussion Starter · #3 · Nov 14, 2019 (Edited)

UCLABB said:
You haven't described the problem clearly. What do you mean by "missing channels"? When you tune to the channel, is there a message displayed or just a blank screen?

In general, if you are getting a message that the channel is not available on some channels that you should get, this is a tuning adapter problem. I just went through this myself. Even though I regularly reboot the TA, I've had to reboot it again.

The only advice I can give you is to stay after Spectrum until they get it working.

The message on the screen is either V52 or V53. Again, the tuning adapter has been replaced several times to no avail. The cable card has been replaced once. I'm beginning to think its a problem with the Bolt itself. Thanks for the reply.

If and/or when this is resolved I'll update but I'm not very optimistic. I will say Spectrum did exhibit a "little" more interested in providing a resolution after I filed the FCC complaint, however, they appear to have grown weary of this issue. Not getting any responses from the manager in charge of the issue.

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kad7777

· #4 · Nov 26, 2019

Tommy123 said:
The message on the screen is either V52 or V53. Again, the tuning adapter has been replaced several times to no avail. The cable card has been replaced once. I'm beginning to think its a problem with the Bolt itself. Thanks for the reply.

If and/or when this is resolved I'll update but I'm not very optimistic. I will say Spectrum did exhibit a "little" more interested in providing a resolution after I filed the FCC complaint, however, they appear to have grown weary of this issue. Not getting any responses from the manager in charge of the issue.

Was this issue resolved? If so, can you share?

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