You got a bad CSR. Call back and get another one.
Bolt+ HDD die, Tivo support no help
Sorry for the little rant in advance.
I have 2 Tivo bolts. 1st is my main Tivo, a Bolt+ with 6 tuners and 3TB and 2nd regular Bolt with 4 tuners and 1TB given to me as a beta tester. Like many of you, my Bolt+ has the 4 flashing lights, HDD gone. currently don't use my second Bolt. I called consumer service to see if I can get a replacement Bolt+ since the hdd is dead. They claim they don’t see the Bolt+ on my account, only the regular Bolt. I gave the representative my TSN for Bolt+. This number is listed on my account and on the bottom of the device. They “lookup” the device and state they will give me a replacement for a fee. I agree, right before I get off the phone I look at my e-mail and they sending a replacement for the wrong Tivo. I explain again the issue, give my TSN of the Bolt+ and even an the order# when I purchased the unit from Tivo directly 2 years ago. They still said the Bolt+ is not on my account
. I told them to cancel the replacement. I’m sorry but Tivo support is just bad. Both Tivo's have Lifetime (All in service plan). What puzzle me is I don't understand why they don't see the Bolt+ on their end.
Rant over.
I have 2 Tivo bolts. 1st is my main Tivo, a Bolt+ with 6 tuners and 3TB and 2nd regular Bolt with 4 tuners and 1TB given to me as a beta tester. Like many of you, my Bolt+ has the 4 flashing lights, HDD gone. currently don't use my second Bolt. I called consumer service to see if I can get a replacement Bolt+ since the hdd is dead. They claim they don’t see the Bolt+ on my account, only the regular Bolt. I gave the representative my TSN for Bolt+. This number is listed on my account and on the bottom of the device. They “lookup” the device and state they will give me a replacement for a fee. I agree, right before I get off the phone I look at my e-mail and they sending a replacement for the wrong Tivo. I explain again the issue, give my TSN of the Bolt+ and even an the order# when I purchased the unit from Tivo directly 2 years ago. They still said the Bolt+ is not on my account
. I told them to cancel the replacement. I’m sorry but Tivo support is just bad. Both Tivo's have Lifetime (All in service plan). What puzzle me is I don't understand why they don't see the Bolt+ on their end. Rant over.
1 - 8 of 8 Posts
You can see both TiVo's when you log into your account on TiVo.com with the correct TSNs? If so take a screenshot and send it to them (has your email address changed?).They still said the Bolt+ is not on my account
Scott
Yes, I have the same email account that is attached to my Tivo's. Here is a screenshot:
I have 2 Bolt active and 1 mini. When I email Tivo, there is no where upload files to email.I'm going around in circles.
I have 2 Bolt active and 1 mini. When I email Tivo, there is no where upload files to email.I'm going around in circles.
Attachments
Thank you for the tip. I did use twitter yesterday but they couldn't fix the issue over Twitter
. Today I used the chat on the Tivo website to get the issue somewhat fix. They couldn't see Bolt+ on their end but was they were was able to re-added. I work on getting a replacement for my Bolt+ in the next few days.It's nice to see (an ultimately) responsive TiVo. :up:Thank you for the tip. I did use twitter yesterday but they couldn't fix the issue over Twitter
1 - 8 of 8 Posts
