(btw I have two active premiers with all-in, a bolt on annual service, a Tivo HD with lifetime service, and a Tivo mini that was linked to the bolt that is only a year old)
I purchased a TIVO BOLT 1000GB on March 22, 2019 with all-in service
2020/09/21
...
The TIVO was replaced in April of 2019 as it was not working properly. Since receiving the replacement TIVO BOLT I had constantly had problems with the applications; YouTube, Amazon, Netflix, Hulu; and the box needing excessive restarts. Today the TIVO BOLT completely failed with four blinking lights in the front.
and sending back the previous defective unit only to be replaced with another defective unit that did not even last six months
Zero argument Re: insights on the company, but Re: the box at issue, 13 months is outside the normal warranty period, so that replacement would have consumed the extended warranty's single use provision - if everything were going by the book. Right?It was purchased in March 2019 and replaced in April 2020
Extended warranty has a single use provision? I did not know that. So if you use it once you are stuck with the continual care (maybe not even that?) A fan dies after a month, you get a replacement "under warranty", then your 3 year warranty is defunct? That is a poor extended WARRANTY policy, you buy 3 years, you should get replacements for 3 years. Continual care a different story as that is not something you PURCHASE like a warranty, I know current continual care policy is one exchange only. Ah well.Zero argument Re: insights on the company, but Re: the box at issue, 13 months is outside the normal warranty period, so that replacement would have consumed the extended warranty's single use provision - if everything were going by the book. Right?
They tried this crap years ago when I ordered my first refurb Tivo Premiere from them. I opted for the optional warranty. The box they shipped me was a POS. I called to swap it out and they said it would use up my warranty. I was like no it will not. Went back and forth with them on it for a bit before they agreed it would not go against the extended warranty since their refurbished was a POS and more or less DOA on arrival.Extended warranty has a single use provision? I did not know that. So if you use it once you are stuck with the continual care (maybe not even that?) A fan dies after a month, you get a replacement "under warranty", then your 3 year warranty is defunct? That is a poor extended WARRANTY policy, you buy 3 years, you should get replacements for 3 years. Continual care a different story as that is not something you PURCHASE like a warranty, I know current continual care policy is one exchange only. Ah well.
I respectfully disagree. When I was upsold to the extended three (3) year warranty it was not disclosed to me that the warranty would be "consumed" after a single use. Further, the original bolt had issues with excessive restarts and freezes prior to the HDMI failure which ultimately resulted in the box being replaced in April of 2020. As such, the bolt should have been replaced within the one (1) year factory warranty and not "consumed" the extended warranty despite the lack of disclosure regarding the procedure. Further, Tivo could have repaired the HDMI port and returned the unit without "consuming" the warranty. However, as you are likely aware the company does not repair the unit, instead, replaces the defective unit with another refurbished one. Thus, being able to void any possible warranty. This gives Tivo the opportunity to attempt to void the warranty, repair the faulty box, and then send the original DVR out for the next service call as a refurb/replacement box. At best, this once reputable company, is taking advantage of its loyal customer base. (This is bolstered by Tivo's apparent course of conduct as documented in the referenced post:Zero argument Re: insights on the company, but Re: the box at issue, 13 months is outside the normal warranty period, so that replacement would have consumed the extended warranty's single use provision - if everything were going by the book. Right?
Lastly, it should be noted that the replacement Bolt's apps never functioned properly and again was plagued by freezing and restarts. These issues were present during the 90-day warranty period for the replacement Bolt, however not actively pursued as I rarely use Tivo for the apps due to the issues and better alternative streaming choices. The fact that the replacement/refurb unit provided did not last six months is telling to the quality of the product. How Tivo can sell a product that has an original factory warranty of one (1) year, a customer buys an extended three year warranty, and within an 18 month period two boxes are defective the company's response is basically, thanks for your donation. This is especially egregious in light of the longtime customer history and my frustration is compounded with the fact that I purchased the Tivo Mini to pair with the defective bolt.
Since you have two Bolts, have you tried swapping the power supplies to see if that resolves your issue with the all-in Bolt?FYI- by way of update, still no response from Tivo since the 10/12/2020 correspondence.
