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U.S. Army (ret.)
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My 2017 Bolt with life time, was replaced in 2019 because of a HHD failure under the warrenty. Today the same thing has happened again. All lights flashing. Because of the failure, my mini in another room is not working. I can replace the HHD myself for $150 or send to Weeknees and they will do it for $200. Or for $586, I can get a brand new Edge with life time and their care program. I have read on here that the Edge has had a lot of problems. I am not sure if my Bolt has a resolution problem. But I have a Comcast DVR and the Bolt connected to the same 50 inch Samsung TV. The Comcast box has a very noticable better picture then the Bolt. So I am not sure if Comcast is doing something to restrict the resolution thru the cable card or not. But it is another thing to think about before I decide on what route to go. I started with a ser 2, then bought a HD with life time, which I still have sitting on a self and now the Bolt with life time. I prefer the Tivo remote over the Comcast one. The buttons on the Comcast remote are not easy to press and I haven't gotten use to using the voice commands. My wife says the Tivo is easier for her to use. If I don't replace the Bolt, I will have to get another Comcast box to replace the mini. That would cost an additional $108 a year. If the new Edge would last five years like the Bolt then it would work out to $116 a year. Basicly the same as renting the additional Comcast box. What direction would any of you go?
I will not go back to using the HD after having the Bolt. So I should just give it away. I bought the Tivo streaming device but found it hard to use. So that is sitting on the shelf also.
Based on the above, it sounds to me that your preferred option would be to stick to the Comcast X1 devices. As far as the remote control issue is concerned, you should be able to get Comcast to replace it with one that you like better--whether the same model or a different one. They have remotes that are designed for better tactile functionality (e.g., for folks who need larger buttons for whatever reason). You might prefer the XR5, which has larger buttons than the newer models and does not support voice commands.

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At the very least, you could give this option a shot in order to test out how well it works out for you. If you decide against it, it is easy enough to return the second Comcast STB and go back to TiVo bearing in mind that Comcast will only charge you a pro rata fee for the number of days that the box was on your account
 
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