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I checked for Elite availability at local BBs on-line and found three stores within 50 miles that had units in stock. I went to the nearest one and they either didn't have any or else couldn't find one. I called the next nearest, 35 miles away, and the CS person confirmed that they had two in stock. I asked if they would hold one for me overnight for pickup the next morning. They at first refused to do so, then agreed to do so if they could bill my CC for the sale. When I said I had a 12% coupon and would give them the seven-digit code, they refused to accept it and wanted to charge me full price. Hell, for full price I can order one from Tivo with no sales tax and free shipping.

So first thing next morning I drove to the store, asked a floor clerk to get me an Elite from inventory. Turns out the Elite models are kept in storage in the Magnolia department, whereas the other two Premiere models are on the open shelf in the video department. The Magnolia clerk allowed the application of my 12% coupon without any fuss, and I was out of there in five minutes. Bottom line: if a SC refuses to honor your coupon, escalate to someone else. FWIIW, they seem to put their brighter people in Magnolia.
 
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