My 10% coupon worked on an Elite in October.
You should have had them call the manager over. Many times I've had the cashier say that a coupon could not be used. But I get them to scan it. Any coupon that can't be used won't apply the discount when scanning it. Typically when they say it can't be used, and they scan it, I get the discount. Because the item I'm buying is not in the exclusion list on the back. And the computer system applies the discount because it's supposed to while the cashier has no clue about what products the coupon can be used with.(I've even had discounts applied to products on the exclusion list. Once a representative erroneously tells me I can get a discount, I am getting that discount. When that happens a manger has needed to give me a manual discount)I went in today, and none of the coupons knocked any price off the total. I'm thinking the guy at the cash register just didn't know what he was doing. I went ahead and picked it up anyway, but I'm wondering if there is a way to get this corrected in the future. I didn't want to cause a scene or anything, but 12 or 10% off $500 is a pretty big deal. It was pretty busy in there at the time, though. I'm premiere silver, so it would be nice if there was a way to figure it out without taking it back in. Unfortunately tomorrow starts the craziness.
The sucky thing is that those coupons are only good in store. So I'm not sure that I could even call Best Buy to get it straightened out. I had only seen the one post at the time I had went in, otherwise I would've made a bigger deal about it.