[mx77m]

4th Attempt for 2 cablecards (S3) from Comcast - ATLANTA and still no RESOLUTION! PLEASE HELP!!!

1st Attempt - Scheduled Monday 10/1/07
Appointment 11AM-2PM
Took off work
Driver waited until appointment time to inform me that they had no cards
Rescheduled Appointment

2nd Attempt - Scheduled Saturday 10/6/07
Appointment 2-5PM
Truck roll late; arrives 6PM
1st Card - INOP; no data on card
2nd Card - Unable to Validate; only 1st 39 channels available - no resolution
Rescheduled Appointment

3rd Attempt - Scheduled Thursday 10/11/07
Appointment 11AM-2PM
Took off work
Dispatch called @ 10AM to inform no cablecards available
Rescheduled Appointment

4th Attempt - Scheduled Monday 10/15/07
Appointment 8AM-11AM
Took off work
Driver arrives @ 10AM to inform me no cablecards!!!
WAITING FOR SUPERVISOR CALLBACK

Obviously I am not having any luck being able to enjoy my digital tier, nor HD channels on my S3 due to Comcast's inability to provide working cablecards. Not to mention the 4 different pricing schemes that various customer service reps have informed me of for using cablecards for Tivo.

Anyone else in Atlanta having or have had the same issues? I need help, suggestions, phone numbers, customer complaint departments, etc.

 

[demon]

Maybe try filing a complaint with the FCC? If they're giving you that level of runaround (c'mon, this should be a solved problem), it may be your most direct route to a resolution - keep in mind though that it may take a month or so for the complaint to be read, dispatched to the company and acted upon, but it will happen. The wheels turn slow, unfortunately...

 

[JPBOSS]

I believe you are well within your rights to contact the Comcast Executive Complaint Dept at (215) 665-1700. It will be answered by a live body and they should respond to your complaint within 24 hours time.

My install earlier this year with my Series 3 cable cards went pretty well. In fact I ordered a Pay Per View a while back and it worked with my cable cards too. There shouldn't be this much trouble in getting this done but you have to realize that we are in a small minority with usage of Cable Cards and techs just don't have a clue as what to do protocol-wise.

 

[iPhreak]

Call and request a "in house comcast tech." First off the contractors know nothing and they blame it on Comcast. When a Comcast tech calls you back to set the appiontment, ask them to send a message to Brian Dobbs to call you. If they give him the message he will call you. He did me and the appointment with him went very smoothly.

I do not know what part of ATL you live in, but each area has different managers. Brian Dobbs is in NW Atlanta.