Any way to mail a pdf to tivo support?

lineup@tivo.com

The trouble with the web form is that there are dozens of changes xfinity just made and merely figuring them out is a several hour project. I'd rather mail them the pdf file and say "you figure it out" .

tomhorsley said:

The trouble with the web form is that there are dozens of changes xfinity just made and merely figuring them out is a several hour project. I'd rather mail them the pdf file and say "you figure it out" .

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Who do you think you are, the consumer?

Meanwhile TiVo is telling me to do things like repeat guided setup. That will obviously fix everything and cause xfinity to start sending the old channels to my TiVo .

TiVo isn't alone in this delusion though, all the online TV schedule services I found also have the wrong info for xfinity boca/delray, no doubt they all get their data from rovi.

ThAbtO said:

Report a Lineup Issue

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I just tried that page. After I finish selecting the type of issue I'm having and fill in the form, I get a popup error telling me to select the type of issue I'm having and fill in the form . Their web programmers are just as competent as their android and ios programmers I guess.

tomhorsley said:

I just tried that page. After I finish selecting the type of issue I'm having and fill in the form, I get a popup error telling me to select the type of issue I'm having and fill in the form . Their web programmers are just as competent as their android and ios programmers I guess.

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yeah the form is broke. Type NA in third item, channel or frequency or something, I don't have it in front of me. That worked for me.

ihave an ongoing issue with TiVo not listing any program info for a local pbs channel. They said, yeah, you're right, we fixed it. But nope, it's not fixed.

tomhorsley said:

I just tried that page. After I finish selecting the type of issue I'm having and fill in the form, I get a popup error telling me to select the type of issue I'm having and fill in the form . Their web programmers are just as competent as their android and ios programmers I guess.

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if you call tech support, skip first line and ask for a sup to help with your issue - you tried their way (the guided setup nonsense) and they failed.

once the lineup request form is completed (along with a comment there are too many channels to list individually), then a case number is assigned, i was asked to email the comcast lineup pdf to lineup@tivo.com along with the case number - if this isn't suggested, ask the sup directly about doing this. it's been a while (prior to the comcast national channel realignment), but it worked then, so maybe it'll help you with your issue - good luck. :up: