So all you gotta do is call from a non-account associated phone and tell the computer you wanna cancel service?
Oddly, last time I called was a 2 AM and got someone right away. I was worried that the graveyard shift would be populated with no-nothings but I was quite pleasantly surprised! And I was even calling from my home number.
I almost laughed my a** off last night at the conversion I had with the computer until a real person got on the phone. I would say I want a new DVR and it would say, "I think you want to buy the boxing match."
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