Anyone else having problems using the Tivo app. Had not used it in a while would not connect away from the home. Back at home with Wifi same issues. When it ties to setup the stream it fails and wants you to try again. Very frustrating. Not that it was reliable before but it sometimes worked.

And with spectrum no longer supporting tivo this is now more or less the end of this crap.

If you search the forum you’ll find others with the issue.

Youll also find plenty of topics explaining that Spectrum still supports cable cards for all existing customers. Reports to the contrary are misinformed exaggerations.

 

So what is the solution to the app issue if any?

 

I will answer this because it is my pet peeve about Tivo, Inc, reminding all that most of us probably pay them...whomever "them" are, NOTHING because I am assuming most are on Lifetime.

I Continuously put cases online for this, as I did again this morning. I have heard rotten apples work fine on their version of the app, and that is because they only have ONE op system (IOS) to deal with, while Androids have thousands of versions of the OS. Of course this is no excuse.

So in my situation, I have an old rooted S7E (not really used because DUH, its old) that does do everything (on wifi...no sim in it...LOL). My S20FE (traded in) worked at times. My current S23+ (unrootable...Ugg) did not work for a while. Then it did. Now it does everything (on or off wifi) BUT Stream, with the same message you are getting. This is ALL THEIR "servers", I do believe. While on the other hand, my Amazon Fire Tablet, which is their own flavor of Android, still does everything (of course no out of network streaming since it is wifi only).

If you do get it to work, you will sometimes come up with the "118 timeout error". This on my tablet, you have to reboot it or else if you try to start playing the recording, it will ask for setup. Or worse, REBOOT THE TIVO FOR YOU, WHICH IS INTOLERABLE. Has happened many times, including this morning...and things are Always recording...Grrrr...

It is very annoying, no? I like to use it in the morning while in the bathroom (TMI) and while in the kitchen, etc. Did you know that they finally released a new version (-206) after almost a year. Fixed nothing, such as the status bar not displaying the recording time right and also freezes the app or the tablet at times. The -106 version did not do that. Also dealing with what they did with the volume, etc disaster in the WRONG spot still is there. Do they even test?

So what I can say, if you cannot stream, you probably won't be able to do until THEY FIX SOMETHING. I will continue to bother them. If they would allow me to work with one of their engineers instead of their useless people in the "call center", it would be nice. But all they have to do is GET AN ANDROID PHONE TO TEST WITH! JEEZ.

So maybe Jetspeed, you will read this. I have made long posts about this from time to time when I find a thread. YOU ARE NOT ALONE, and I will save this thread in case some miracle happens...

 

I keep posting new cases this is sadly how it works and I'm tracking what you are saying

 

Opened another case. I will hound them with cases until they fix it. It is the only way

 

Below is the latest and "greatest" response from Tivo, Inc from 05/28/2024. They keep closing them and I keep opening them. The app still streams on my old S7E on 8 (slow), but not on my S23+ on 14 (did work at times before, now does everything except stream). Also works on my Amazon Fire tablet, which is their own version of android.

Thank you for contacting TiVo Customer Support. The case number for your inquiry is 11175359.


This is a response to your concern about TiVo App. We would like to set an expectation that we are having a known issue about this. This is not a problem with your device or even your network. But this is part of our known issues as per current. We apologize for the inconvenience this caused you. We are currently investigating as to how we can come up with a long term resolution. We do not have estimated timeframe as to when this will be resolved. Rest assured that we will notify you via email once we have the resolution on this as soon as possible.


Have you ever had the REBOOT problem, where the app makes your Tivo reboot? Happens sporadically. I thought I had that pinned down, but it keeps fooling me. Over a year this goes on, probably the MOST annoying bug in the app.

Also has your streaming IP ever just stopped responding? FYI, the RP has 2 mac ids/IP, one for the Tivo and the other takes care of streaming for the app, as I understand it. It might want to run setup and you get "NO DEVICE FOUND" error. Won't come back without a reboot.

AND WE WAIT IMPATIENTLY...

 

At least you're getting an intelligent response The response I get is for me to reboot my TiVo and try again. I swear it feels like idiots are working on customer service. So I keep opening a new ticket in vain Tell them let's keep it open until they she was resolved Knowing they will close a ticket and I'll just keep opening a new one to keep the pressure on.

Similar to you have older devices which work, the newer phone does not.

Never had an issue with the reboot but the TiVo itself has rebooted randomly at times. I'm on latest TE3 which they stopped development on, I refuse to update to the newer one. Yes I saw both those two MAC for the Roamio and I've got a rule for static IP assignments for them so they never change and it is reserved to avoid conflicts. That has helped avoid the device not found.

Sadly this bug with Android 14 and UI6.x affects some phones not all. My wife has a s23ultra and her phone works fine. Makes me wonder if it's a setting on my phone but I haven't made any change myself and it was working prior on the same phone before Samsung sw update so I doubt it is any settings on my end. And I tested at least 8 different versions of the TiVo app manually installing the APK and none of them worked.

Like you said it's just wait and see and keep pounding them with tickets

 

My S23+ did work at one time. It came with 13 (Dec 2023), but in days it update to 14. A month or so ago, it updated to UI 6.1. I don't really remember at what point it stopped.

Many of us Remain on TE3, which has not been updated since...let me check my update log...looks like 04/2021...LOL.

Below is an answer I got from them on 05/23/2024:

Thank you for contacting TiVo Customer Support. The case number for your inquiry is 11172593.


This is an email to inform you that we received your email in relation to the error code you are getting on your TiVo app. Upon thoroughly checking, the case number 11156900 was already forwarded to our advance team since we have an ongoing known issue about this matter.
I would like to inform you that our Engineering team is conducting corrective measures to restore the service as soon as possible. We are sorry if we cannot provide you exact information as to when this will be resolved however, you have nothing to worry since we will be sending you an email notification stating that the issue was already resolved.

Also other stupid answers like "turn remote control on" and other things we all know needs to be done. Can't wait to see the next response from my current case, although I told them I probably will stop for a while. I am waiting for the next update that will at least fix this Freezing app/or whole device freeze bug they created in -206. Have you seen that? Although the Fire Tablet is the only device I can stream on, and it is it's own "flavor" of Android...

 

Have not had the freezing issue. Funny thing my wifes phone is on the latest version and it works for her just fine. By the way I've always had remote turned off and it has always worked. They definitely need to provide an update to fix this. Something in android 14 and with Samsung broke

 

Tell that to Googley. They screwed up the Always on Display on the lock screen and it lost it's brightness and can't be fixed. That was a couple of months ago and still not fixed. I think it had to do with the UI 6.1 update and has been reported. Tivo App could work for hours on my tablet and then error out every few minutes. We never know. And we get no mercy from the "tech gods"...BLEH!

 

That's the problem with constant updates that are not vetted thoroughly and tested before release. It could always be worse you could own a Tesla and your damn near chasing software and hardware problems your entire ownership. Quality and quality control are by the wayside these days.

 

What blows me away is a response I get from these level 1 technicians every time I create a new ticket. Utter Insanity

 

I am addressing this issue because it is a major concern for me regarding Tivo, Inc. It is worth noting that many of us likely do not pay them anything, assuming most are on Lifetime. I consistently submit cases online for this, as I did earlier today. I have heard that Apple devices work well with their app because they only have one operating system (IOS) to manage, while Android devices have numerous OS versions. However, this does not excuse the issues. In my case, I have an old rooted S7E (which I rarely use because it is old) that functions properly (on wifi, without a SIM card). My S20FE (which I traded in) worked intermittently. My current S23+ (unrootable) did not work initially, but now it does everything (on or off wifi) except for streaming, displaying the same error message you are encountering. I believe this is all due to their servers. On the other hand, my Amazon Fire Tablet, which runs their own version of Android, continues to work flawlessly (although it does not support out-of-network streaming since it is wifi-only). If you manage to get it to work, you may encounter the "118 timeout error." On my tablet, you must reboot it; otherwise, if you attempt to start playing a recording, it will prompt for setup. Even worse, it may reboot the Tivo for you, which is unacceptable. This has occurred numerous times, including this morning, despite recordings always being in progress. It is incredibly frustrating, isn't it? I enjoy using it in the morning while in the bathroom (perhaps too much information) and while in the kitchen, among other places. Did you know that they recently released a new version (-206) after nearly a year? Unfortunately, it did not address any issues, such as the status bar incorrectly displaying recording times and causing the app or tablet to freeze occasionally. The -106 version did not have these problems. Additionally, the volume control issue remains unresolved. Do they even conduct proper testing? In conclusion, if you are unable to stream, it is unlikely that you will be able to do so until they rectify the situation. I will persist in contacting them. If they would permit me to collaborate with one of their engineers, perhaps we could find a solution.

 

The issue isn't Android, the latest releases should be supported, they just don't prioritize android updates. Keep those tickets coming

 

Just called and wasted an hour to attach another case to backend case. What I'm told is they are test the fix. You would think they would take me up on my offer to beta test the APK on my device which they don't have but nope.

This is why TiVo is a dying breed, extremely poor customer service and experience.

I can't in good conscience recommend TiVo and won't to anyone who asks about it.

 

And you have been Where since Actual Support Stopped...maybe after TE4 came out? You actually talk to the L1 techs? They don't know anything. I also offered to do testing, but they have problems in their servers and the app. The current -206 did not fix anything, just made it freeze sometimes. Oh wait, they did add a new msg where you can hit "retry", and it does work...until it don't...LOL. Actually on my tablet (not even a real android), it actually has let me run setup (in-network) and it has worked...that is after it messed itself up...LOL. I usually reboot the tablet and that fixes most things...but the timeout E=117/118 IS a server error, I do believe. Like I said, sometimes it can run for hours. I would like them to get my stupid S23+ working AGAIN out-of-network. For driving...if there is enough bandwidth to keep it going that is. Lots of decent 5G around here...but still a crapshoot...LOLOL.

 

You only can speak to L1 but they put you hold hold to talk to L2 and those guys even are useless as they relay the feedback to engineering. BLUF keep calling and opening tickets which forces their hand to address the issue. That is the only way. Sadly what ever they put out will likely have a low probability to fix all the issues unless we report them

 

There is a L2 you can really talk to? That's interesting. They are all useless! Just put another ticket in waiting for them to close it with a non-answer email...

 

Yea I did the same again and will weekly. Utter insanity

 

I just wanted to tell you (and anyone else reading this thread...LOL) that there is a new 4.9.208 in the play store. I updated my S23+ that has not streamed forever, and guess what? It can now stream IN AND OUT of network! I was amazed. I updated the one on my Fire tablet. At least that still works.

Give it a try and let me know!!!

 

I can report after all that effort they finally released an update this morning I just updated and everything seems to be working again for Android 14

 

Yep see my reply above yours. All working as of this morning

 

I just tried now and mine works also. The only thing I ever use it for is instant replay when I am at a Pirate game.

 

You can thank those who pestered Tivo on this thread for them finally putting out a fix if you didn't create tickets yourself. Persistance does pay off

 

I got this from them on 07/10. I cannot even find the case online (they have such a sucky reporting system). I got the error a few days after the new app came out. Is it fixed? It only happened once. IDK. Haven't seen it since I reported it. And it is amazing that I even got this email from them! I am not sure their app update fixed this. It was a very small in size. They could have also done something with their servers, which I am sure have some effects...

Timeout error still happens. For me, best to reboot my tablet after every error just in case before restarting the recording...I also go to settings then kill app before rebooting...Always...

This message is to inform you the issue you reported {Error: E=43 V=4 when using Out-Of-Home Streaming on TiVo App on Android devices} has been resolved.
Please refer to your case number 11156899 for further inquiries about this issue.

 

their internal comms is as bad as level 1 customer service.

 

Hi, Was checking this thread out again. UPDATE: A few weeks ago, no workie on streaming anymore on my S25+. Setup not working again. I have bought a new Fire Tablet 11, WHICH WORKED FINE OUT OF THE BOX (like my 10 worked fine)! Even though I bought a new Samsung tablet months ago, it also never worked. Wasted that money. At least Amazon did not mess up it's flavor of Android...SAD GOOGLEY...

FYI, the final answer from the supervisors a few months back: NEVER GONNA BE FIXED...THEY BLAME IT ON THAT THE MORE MODERN PHONES WILL NOT WORK ANYMORE EVER...WITH THEIR "SYSTEM"...

 

At least Amazon did not mess up it's flavor of Android...

Amazon reportedly is in early phases of changing their devices to use their own OS called Vega (already starting the migration with some existing Echo devices, but strongly rumored for all future devices at some point). Whether they will replace the existing FireOS on recent models of their existing TVs and tablets has not been shared (it seems unlikely, but it is not out the realm of possibilities as they did it to their recent Echo's). In any case, it looks like most/all future devices sold by Amazon will not be AOSP based, and at some point, existing models will no longer be available or supported. And the odds that TiVo will choose to write a new app for Vega would seem minuscule.

 

The only way they will resolve these issues is if they get massive number of customers who complain that is it. Myself and a handful have called spoken to multiple supervisors with false promises of a fix. This is what happens when you move customer support offshore with zero accountability and loop back feed to those who hire them on the level of service provided. It is over a year since there has been an app update and I don't see that changing anytime soon. They have all but abandoned the product and have limited engineering staff these days keeping it alive.

I foresee the same fate as Slingbox and other devices with Tivo being a sub of Xperi just killing the product off.

Your other alternative is to contact corporate and they will respond

 

The only way they will resolve these issues is if they get massive number of customers who complain that is it.

It would be more likely to get resolved by TiVo if it was a feature sold to their operator customers (who made it available to their residential customers), but AFAIK TiVo supplies a completely different streaming solution for their operator customers (from the operators own backend systems).

They have all but abandoned the product and have limited engineering staff these days keeping it alive.

And that is the core issue. Android continues to evolve, and add in new requirements (requiring updates to support new API levels, etc.) for apps. App development (on all vendors platforms) requires an active engineering team (or a contract with a 3rd party engineering team), which all costs money, for which the ROI is likely now strongly negative (which always makes it look like something to cut).

 

Agree, but it doesn't change the fact they still have a small engineering team on staff to support. The way the repairs are prioritized is by the number of similar issues reported these days by different customers for them to engage with a fix. A handful of people is not going to move the needle.

 

For me, the set up of streaming using Tivo v4.9.208 doesn't work on my Android 14 tablet but has no problem running on my Android 11 tablet. Both tablets are connecting to the same Tivo Roamio Pro across the same Wifi network. Clearly, later versions of the Android OS are incompatible with what is now an outdated Tivo application.