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Big and Tall
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Absolutely. I had a similar situation when My OTA was installed. The installer could only get a weak signal on CBS, and no signal on anything else. WHen I called D*, they told me they could not guarantee reception on the OTA, and that I was not entitled to a refund. I told them that I completely understood they could not guarantee reception, but I was not paying $50 for an OTA that could only pick up a single station.

Your situation is a little different as it deals with the unit itself. I would recommend calling retention back and asking them for a partial refund for the refurbished unit. You bought a new unit expecting it to work, and it didn't. So, you are entitled to at least a partial refund for not receiving what you paid for. I do not think you are entitled to a refund of the entire price if the refurbished unit works.
 
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