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It depends on where you live and how you made the purchase. If you live in California and several other states, there is a component of the commercial code called merchantability. This simply means that the product must do what it is represented to do. Since the unit obviously doesn't meet that standard, you should be able to get a refund.

If you made the purchase with a credit card, you might be able to get your card provider to help with the refund.

I see two potential problems with your situation: 1. There appears to be a substantial amount of additional equipment associated with receiving the audio signal, the potential for any of those components or cables to be a cause of the problem hinders your claim, and; 2. You probably signed the installation acceptance - that says everything was in acceptable working order at the point of installation.

Keep pressing and good luck.
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