Saturday morning (yesterday) I got a forced message when I pressed the TiVo button telling me 14 (FOURTEEN!) channels have been deleted due to a change in my cable lineup. But there has been no change, I called my cable company to be sure, and I can dial up the channels no problem with my cable remote. We're talking channels like Sundance, Logo, Trio, BET Jazz, Nick, a whole bunch of good ones.
I called TiVo and got a case number after we went through all the steps, and nothing can be done for up to 5 business days. I can't add the channels back to my "channels I receive" - they vanished.
WHY did TiVo do this and WHY did it do it just before the holiday weekend when nothing can be done?
The TiVo rep on the phone thinks it is Tribute's fault, but I have to put partial negligence on TiVo for letting that many get removed at one time, no exceptions, just before a long weekend.
For the very first time since the beginning of TiVo, I am a very, very unhappy and disappointed customer.
Yeah, I can record still by tricking TiVo and changing the channel with the cable remote, but I have to be here to do it. The show will have the wrong name in the list, and that's if I find a show that lasts the same amount of time.
P.S. I'm in Atlanta with Comcast. Wonder if other cities are suffering this?
Kirby
I called TiVo and got a case number after we went through all the steps, and nothing can be done for up to 5 business days. I can't add the channels back to my "channels I receive" - they vanished.
WHY did TiVo do this and WHY did it do it just before the holiday weekend when nothing can be done?
The TiVo rep on the phone thinks it is Tribute's fault, but I have to put partial negligence on TiVo for letting that many get removed at one time, no exceptions, just before a long weekend.
For the very first time since the beginning of TiVo, I am a very, very unhappy and disappointed customer.
Yeah, I can record still by tricking TiVo and changing the channel with the cable remote, but I have to be here to do it. The show will have the wrong name in the list, and that's if I find a show that lasts the same amount of time.
P.S. I'm in Atlanta with Comcast. Wonder if other cities are suffering this?
Kirby