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· Registered
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Discussion Starter · #1 ·
Hi,

Have been lurking the forum for a while, but now have reason to post...

My Thomson Tivo has changed status, from being full-on account setup lifetime payment etc to 11: Evaluation... :eek:

Has anything changed with what "lifetime" means>

Did a test call, and restarted the box, but either has fixed the Account Status... :mad:

Any pointers?

Cheers,

.\/.artin
 

· Registered
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Discussion Starter · #6 ·
Phew!

I thought it was just me ... :rolleyes:

Sorry you have the problem, but glad to hear its not unique to yours truly!

It still seems to be working OK, but the TV GUide is up the shoot, with grey channels and wierd ordering - no doubt something to do with the evaluation status...

BTW, in case its important, my machine is 100% unmodded... Its one of "those" tasks to get the wireless etc setup... just never got around to it... :cool:

I will hang fire on calling it in as you are going direct (though I am happy to call it in too if it makes sense / helps!) and look forward to the feedback from TiVo via this forum?

Cheers,

.\/.artin
 

· Serious TiVo User
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892 Posts
One of the TiVos here at work has changed to 11:Evaluation last week. It dialled in for the first time since May so I initially suspected it was something to do with that.

I immediately phoned TiVo to ask what it meant, worried that the account had expired because it had been left too long without dialing up (something that's happened to one of our other demo TiVos) - I was told that because the TiVo was originally given to us prior to launch as a demonstration model, it officially was an evaluation model rather than a lifetime subscription, but practically there was no difference as far as subscription was concerned.

Now that I hear that others have had the same happen, I'm not so sure.

[edit: some appalling english corrected!]
 

· Sedentary Member
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143 Posts
That might explain my change as well as I'd always thought it was some sort of demo model.
 

· Very Advanced Member
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My First Tivo has the dreaded status 11 - all seems to be working ok at the moment , tivo 2 still has a status of 5 lets hope this is fixed before our evaluation expires!
 

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Discussion Starter · #15 ·
> That might explain my change as well as I'd always thought it was
> some sort of demo model.

Not here.. bought from John Lewis...

.. and if the evaluation is 4 years, then I am surprised(!) :rolleyes:
 

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468 Posts
Unfortunately TiVo have now changed their mind on this matter over what I originally said.

They now believe that any boxes currently on status 11-Evaluation are on the correct status.

This status means that the user has a lifetime subscription, but they did not pay TiVo any cash for that subscription. In the US this would mean your account wouldn't be valid for multiple subscriber discounts etc as it was a free account (in the UK we don't have such offers).

I'm told this is a cosmetic issue only and the service received by the user is the same, though this old thread has a slightly more worrying description about this status: http://archive.tivocommunity.com/tivo-vb/history/topic/137953-1.html

All those that have moved to this status have not actually moved. Previously the system masked this status for UK users and mapped it silently to status "3-Account in good standing", however really you were still on status 11 as far as TiVo HQ were concerned. Now the UK subscription server has merged with the US one this masking is no longer occuring.

TiVo have said that if anyone believes they have paid cash for either a lifetime or monthly subscription, and are on status 11, if they can prove that they should not be on this status then they will change it. You'll need to phone customer services.

I suspect from what some at least have said that they have ex-demo boxes and have paid for a lifetime subscription. Those users should not be on status 11, nor should anyone who has paid for a subscription. If you received your subscription as a free gift, or did not pay for a subscription, then status 11 is the correct status. If you bought your TiVo second hand with subscription, then I guess you can't be sure exactly what the previous owner did, or how they got the subscription.
 
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