My Hard Drive died 3 months after I got it. One email to Valueelectronics and a new unit was in the mail. I got it 4 days later and was back up and running.slacker9876 said:Curious if anyone has needed to use the 5-yr warranty through VE in relation to their HR10-250. Mine just bit it and with all the premiers coming in the next week ... I kind of need it!