They may try, but push back. Tell them no F'n way they can assess a commitment in order to meet *their* warranty commitment on the product. They cannot re-write your warranty.
I know they say any time you activate it results in a two year commitment.... so I'm sure they'd try. I'm just wondering if anyone has had this happen to them.Billy66 said:They may try, but push back. Tell them no F'n way they can assess a commitment in order to meet *their* warranty commitment on the product. They cannot re-write your warranty.
I don't think that makes sense... of course I'm going to replace something if it doesn't work right and it's under warranty, even if I'm not planning to stay with the company. If the box worked right, then I wouldn't be replacing it and wouldn't be having to worry about any commitment.TyroneShoes said:A commitment for a replaced HR10, driven either by niggling technical problems or by the need for MPEG-4, seems reasonable to me. I would not want to replace something I wasn't going to be committed to for a time, anyway.
Exactly....AbMagFab said:(except perhaps for eBay), who cares?
Didn't realize asking what experience others had was uptight...give me a break. You ought to write this when anyone asks a question, it makes a lot of sense....AbMagFab said:Don't get all uptight until it matters. Life is too short.
Normally I would agree with that, but this is a unique situation. The PVR and the service are married together. You could have the service without the PVR, but you could not have the PVR (or use it) without the service. That is why I would not be concerned about a PVR that doesn't work if it would only work with a service I was discontinuing anyway, and that's why a programming commitment seems reasonable to me.hoopsbwc34 said:I don't think that makes sense... of course I'm going to replace something if it doesn't work right and it's under warranty, even if I'm not planning to stay with the company...
I understand your point TS, but I guess my point is if I've already fulfilled my commitment to them, why do they get to extend it to replace a faulty device under their warranty. Seems like the american car makers old "planned obsolescence" would be a great way to force people to re-up and not be able to leave without some cost. And, I would be able to recoop some of my original cost by selling the device that I own (which is one of the reasons I chose D* over E*)TyroneShoes said:They are meeting us half-way in a relationship that we both (the vendor ond the customer) have a vested interest in. I'm happy to meet them the other half of the way and commit to service, because I would likely commit anyway. I get a PVR upgrade (we hope it turns out that way, at least) that they are paying for and they get insurance against me flipping out and cancelling after they underwrote that equipment. Everybody wins.
You lost me. I thought we were speaking of imposing a new programming commitment on a customer at swapout, regardless of what other commitment might already be in place. The HR10 is not automatically a faulty device, I would think you could still use it for another few years, throughout its natural life, to continue to record any SD, MPEG-2, and OTA HD programs. The offer is to replace a used, perfectly good but slightly-obsolete device with a new one that is able to get all of today's and tomorrow's programming content. I also would imagine the swap is not just for the PVR, but for a new dish (and multiswitch, if needed,) plus a free install. I'm also pretty sure they won't be holding a gun to our heads, and you don't have to agree to the swapout or the commitment if you so choose.hoopsbwc34 said:...my point is if I've already fulfilled my commitment to them, why do they get to extend it to replace a faulty device under their warranty...
No need to pay for DTV protection service. The HR10-250 has a one year warranty out of box and that warranty is provided and serviced by DirecTv. So they do have to replace it and they aren't subsidizing anything, just making the buyer whole again.AbMagFab said:If you're paying the monthly warrantee fee, then yes, they shouldn't extend your committment (although again, I say it doesn't matter except for that eBay revenue for you). If not, they don't really have to replace it for free, but they're doing it, subsidizing it, and asking you to commit to another 2 years (or return the equipment).