1 year free service from transferring lifetime to S3 is UP

12189 Views 124 Replies 65 Participants Last post by bmgoodman, Jan 29, 2008

Granzella

Discussion Starter · Sep 18, 2007

To make a long story short... I called Tivo up today to activate a third tivo and get the multi service discount. Well, it looks like I'm not eligible for MSD, even though I currently have 2 active tivos going. I then asked the person I was talking to about my 1 year of free service that is about to expire. (in 2 days) She said that I will be put on monthly service for $16.95 a month! No MSD. She talked to people above her and they pretty much said that I am not able to get MSD because "having a lifetime does not count as a plan."

I know many of you transferred lifetime service and the 1 year of free service is coming to an end soon. I would like to know what your status of if you pay MSD or full monthly price.

Thanks in advance.

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jfh3

· #2 · Sep 18, 2007

That doesn't sound right.

As for my transferred service, I canceled both about a week before they were to expire, so I don't know what the rate would have been.

phox_mulder

· #3 · Sep 18, 2007

Granzella said:
I know many of you transferred lifetime service and the 1 year of free service is coming to an end soon. I would like to know what your status of if you pay MSD or full monthly price.

I asked this specific question as I was transferring lifetime from my S2 to my S3, and was told in no uncertain terms that after the free year the S2 would get the MSD price whatever it was when the year ended.
The CSR said this because I asked if I'd get the current MSD price, and he said yes, if it's still that price, but if MSD price is more, I'd have to pay more, but it would definitely be the MSD price.

Just checked, and my 1 year free is up November 2nd, so I have a month before I have to throw a fit.

phox

Granzella

Discussion Starter · #4 · Sep 18, 2007

Well, I called tivo again and talked to a more competent person but still the same results. No MSD.

wickerbill

· #5 · Sep 18, 2007

I can't imagine that they have changed this after it being the same for seven years. Tivo CS people are known to be incompetent, but very confident in the BS that they spew.

Spathy

· #6 · Sep 18, 2007

The Tivo MSD Agreement clearly states that a "Product Lifetime Subscription" qualifies as a "registered account holder" (Section 1 and 1C).

My 1-year free service expired last week and I am getting ready to renew. I am able to purchase the 3-year monthly plan for $6.95 per month (includes $6 discount). To do this, simply order online rather than over the phone. The Tivo website recognizes me as being eligible for this and states the following when I click on Tivo price plans, "Congratulations-you qualify! Prices below reflect monthly fee after Multi-Service Discount."

gthassell

· #7 · Sep 18, 2007

Mine showed up as month-to-month billing at 12.95 / month; a simple phone call got them to apply the MSD. Now, my box is at 6.95 / month. (I'm considering this very lucky, but what I was promised when I did the transfer.)

As a result, I went out and bought a TiVo HD (costco, 279.99 OTD) to replace the upgraded S2. Also picked up a WD 500 GB drive for 109 OTD @ microcenter (and got a $50 credit on another drive I picked up last month).

Downloaded WinMFS, backed up the virgin drive and restored to the 500 GB drive before even booting, and now have a 62 Hour (HD) TiVoHD currently on its 7-day free trial.

I've been manually re-entering Season Passes and Wishlists, and have a CableCard install with Comcast set for Saturday. Of course, I've already spent about 90 minutes trying to explain to Comcast what a Multi-Stream card is, have been hung up on, had them tell the TiVo rep that they only have one kind of card, someone else said they have a special TiVo CableCard, etc. - so who knows what will happen.

Still, as soon as its paired, I will be transferring the service from the Expired (now 6.95 / month) TiVo to the TiVo HD.

Anyone want to buy an upgraded T-800, single tuner? Its got 176 hours on it. PM me if interested.

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matthewc

· #8 · Sep 18, 2007

Tell them you want to cancel that one that is going to expire and they will really help you out.

Ishma

· #9 · Sep 18, 2007

You clearly should be getting MSD. Lifetime is considered a "qualifying" box. Either tell them you want to cancel or go to a retention rep. I bet that will work.

Mahty

· #10 · Sep 18, 2007

gthassell said:
Mine showed up as month-to-month billing at 12.95 / month

Same here.

My one year of free service on my old S2 ended a few days ago at which time my credit card was automatically billed for the mont-to-month rate of $12.95. I called to cancel my service on that particular TiVo since the S2 (original S2, i.e., all black) died just a few weeks ago. (Good timing?) They will credit back my $12.95.

spaceboytom

· #11 · Sep 18, 2007

Granzella said:
I know many of you transferred lifetime service and the 1 year of free service is coming to an end soon. I would like to know what your status of if you pay MSD or full monthly price.

My tivo Bill:

Series 1 - Lifetime
Series 2 DT - $6.95/mo. MSD
Series 3 TivoHD - $6.95/mo. MSD

You do have to keep the lifetime box active (calling home to Tivo) or else the will revert you back to full rate.

anfab

· #12 · Sep 18, 2007

So since my Service Only, 1 Year, Prepay (SERIES 3 HD PRODUCT LIFETIME TRANSFER) is up 9/22, what should be my expectation?

I bought Series 3 and transferred lifetime on series 1. The series one is still chugging along.

On 9/23 will TiVo sign the series 1 up for a month-to-month under a 1Yr pricing plan at $16.95/mo?

Will they apply a MSD to this making it $10.95/month? Or some other rate?

Should I cancel the service on the series 1 before 9/22 and then reactivate under one of the prepay/monthly plans?

I actually expect that TiVo would send me a message letting me know my options. Sounds like this does not happen?

Doesn't sound like the message from TiVo is consistant (or am I missing something.)

Regards,
John Rasper

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SCSIRAID

· #13 · Sep 18, 2007

I called earlier today and asked how much longer I had on my year of service for the S2 (due to the lifetime transfer) and what would happen once I reached the end of the period. The answer was that I had 2 more days and that the S2 would revert to 6.95 per month after that.

shady

· #14 · Sep 18, 2007

Perhaps this will help:
A link to the wise words of TiVoPony

In Particular

* If you take advantage of the 'Transfer Lifetime to Series3' promotion, the old box that used to have Lifetime will be eligible for $6.95/mo MSD (or whatever is equivalent...legalese for lawyers) after the 12 months of comp'd service is over.

ah30k

· #15 · Sep 18, 2007

shady said:
Perhaps this will help:
A link to the wise words of TiVoPony

In Particular

Any historic quoting of future pricing must be caveated by the usual 'future pricing information may change.' I think the gist of him saying you'll be eligible for MSD stands but the actual price of that MSD might increase.

JacksTiVo

· #16 · Sep 18, 2007

Bought an S3 yesterday. Have S1 and S2 each with LT. Signed up for three year service, price $6.95/mo, the MSD rate. All of this done via the Web.

Remember, if you had not transferred your other unit's LT to the S3, the S3 would have been eligible for the MSD rate.

TJBChris

· #17 · Sep 19, 2007

I just called TiVo and got told that if don't do anything, the box with the free year will be billed $16.95/month. My year is up tomorrow. The only way I can get MSD, according to the rep, was to cancel that box and resubscribe it. I take that to mean I'll have to commit for three years if I want the $6.95/mo MSD.

Once I see what they actually bill me, I'll act accordingly...
-Chris

Sy-

· #18 · Sep 19, 2007

Since transferring my lifetime 11 months ago my s1 has been on the 6.95 msd plan. When I called to cancel the plan on my s1 I was told that if I ever wanted to reactivate it the "NEW" msd plan would cost $12.95/mo. So I opted to continue service and pay the $6.95.

robm15

· #19 · Sep 19, 2007

I was just reading the MSD agreement at this link:

http://www.tivo.com/abouttivo/policies/tivomultiservicediscountagreement.html

Talk about confusing... It seems like when my S2 on the one year promotion will revert to full monthly price. And the only way to have MSD applied is to cancel my service on it and then reactivate service on an appropriate plan.

That just doesn't seem right, but that is how I read all the legal mumbo jumbo...

alyssa

· #20 · Sep 19, 2007

Just to add more confusion to this thread;
when I called up tivo I was told when my S2's free year was up I'd pay $10

$16.95 - the MSD of $6.95= $10

I opted to keep a second S2 on the books so I could transfer the MSD at the end of the year.

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