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virgin not helping

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  1. TiVo Series3 HDTV DVRs
    Im not sure what model it is but its only 2 months old and when I call virgin they just reset it from there end. Well, the problem is it keeps loosing the picture the sound is there and the menu and EPG but not picture it's strange. I Have changed my HDMI cables but still does it every few days...
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